Intern

hace 2 semanas

Bogota, Colombia CSG A tiempo completo

Role Purpose & Scope

Follow with the L1 technical support activities of CSG’s postproduction by learning and understanding the technical issues with customers. Responsible to document any type of activities for customer ticket management, customer escalations, SLA requirements and customer reporting activities.

Primary Responsibilities
- Assist in troubleshooting and analysis on L1 call types, with a focus on learning and understanding the issues
- Review and update the escalation procedures including pulling together internal and external bridges for additional triage as needed
- Assist L1 team managing external customer incidents for the entire lifecycle of the incident - regardless of priority
- Identify incident details and records those details in the tracking system - including:

- incident description and customer information,
- component of the product or services affected
- business impacts, workflow and subsequent severity level
- Escalates internally customer incidents when unable to resolve within the L1.
- Maintains customer maintenance details and support contracts
- Follow up on support issues, which include liaising with both the customer as well as Level 2 and Business Operation team.
- Ensure compliance with SLAs and OLAs

Key Outputs & Accountabilities
- Basic troubleshooting skills
- Works within defined objectives using internal procedures
- Work is performed under direction/supervision of L1 team members
- Work is reviewed regularly

Desired Skills & Experience
- Works well within a team environment
- Able to communicate effectively to convey and clarify information
- Good written and verbal communication skills
- Able to communicate in English (Fluent) and Spanish
- Good knowledge of Microsoft Office
- To be graduated within next 6 months in related to IT area

Technical Requirements (will be an advantage)
- Unix/Linux skills
- SQL Skills
- Database Skills

Location(s):
CO.Bogota.Office

  • Intern

    hace 1 semana

    Bogota, Colombia Epson America, Inc A tiempo completo

    **Responsible for**: **Minimum Experience Requirements**: **Education**: **Physical Requirements**: **Travel**: **Job Segment**:Intern, Entry Level

  • Intern

    hace 1 semana

    Bogota, Colombia Kaplan A tiempo completo

    Job Title Intern **Job Description**: The Intern will undertake special projects and requests as needed. **Responsibilities**: - Undertake projects on request. Minimum Qualifications- Bachelor's Degree or equivalent- Strong written and verbal communication skills- Excellent organizational skills and the ability to solve problems and meet deadlines-...

  • Intern

    hace 2 semanas

    Bogota, Colombia Amgen A tiempo completo

    **Career Category**:Safety **Job Description**: - Apoyo en Reporte de eventos adversos a la autoridad sanitaria dentro de los tiempos establecidos en la legislación - Apoyo Reporte de eventos adversos a global dentro de los tiempos establecidos - Cumplimiento de los procedimientos internos tanto locales cómo globales relacionados con farmacovigilancia...

  • Intern

    hace 2 semanas

    Bogota, Colombia IQVIA A tiempo completo

    Únete a nuestro equipo **Practicante** para brindar soporte a la unidad en procesos de analítica de mercado. **Principales funciones**: - Acompañamiento en procesos de analítica de información de mercado farmacéutico en Colombia. - Generación de Insights a partir de la información de mercado de IQVIA. - Apoyo en la estructuración y rediseño de...

  • Auditor Interno

    hace 1 semana

    Bogota, Colombia POWER GROUP SAS A tiempo completo

    Horario; L-V 7AM - 5:30PM Sede: TOCANCIPA Contrato a termino indefinido Tipo de puesto: Indefinido Salario: $3.000.000 - $3.500.000 al mes Pregunta(s) de postulación: - ¿Cuanto años de experiência tiene realizando auditorias internas de Calidad? - ¿Cual es su expectativa Salarial? - ¿Que indicadores emplea a la hora de hacer auditorias internas?

  • Intern Sena

    hace 5 días

    Bogota, Colombia EXL Services A tiempo completo

    Intern SENA for EHS **Schedule**: monday to friday, 40 hrs per week

  • Intern Sena

    hace 18 minutos

    Bogota, Colombia EXL Services A tiempo completo

    Intern SENA for Document Management in HR **Schedule**: monday to friday, 40 hrs per week

  • Director de Control Interno

    hace 2 semanas

    Bogota, Colombia JAHV MC GREGOR S.A.S A tiempo completo

    Reconocida empresa requiere **Director de Control Interno **graduado con TARJETA PROFESIONAL, TITULADO en Economía “o” Administración “o” Contaduría pública y/o afines, Matemáticas “o” Estadística y/o afines “o” Ingeniería administrativa y/o afines “o” Ingeniería industrial y/o afines, Ingeniería de sistemas “o” Telemática...

  • Intern Administration

    hace 7 días

    Bogota, Colombia Kaplan A tiempo completo

    Job Title Intern Administration **Job Description**: The Intern will undertake special projects and requests as needed. **Responsibilities**: - Undertake projects on request. Minimum Qualifications- Bachelor's Degree or equivalent- Strong written and verbal communication skills- Excellent organizational skills and the ability to solve problems and meet...

  • Marketing Intern

    hace 2 semanas

    Bogota, Colombia drom fragrances GmbH & Co. KG A tiempo completo

    Discover Givaudan Business solutions In Buenos Aires Learn from Quentin what it takes to become a Perfumer Access the film Discover Givaudan Business Solutions in Budapest. View our office **Marketing Intern**: **Marketing Intern** **¿**Tu futuro puesto o el de tu referido**?** Como **Marketing Intern** **tendrás la oportunidad de: Apoyar al...