Disputes Analyst

hace 2 semanas

Bogota, Colombia Johnson & Johnson A tiempo completo

At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity.

Diversity & Inclusion are crucial to continue building our history of groundbreaking and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the company

When You Join Johnson & Johnson, Your Next Move Could Mean Our Next Breakthrough

We are hiring the best talent for **ITC Analyst - Disputes **to be located in **Bogotá, Colombia**

The Disputes Analyst is responsible for good processing disputes and development support in the process for specific business MRCs and markets in LATAM by JNJ Global Services. You will ensure that adequate and effective internal controls are in place, that processes and policies are established and detailed in compliance with WWP, ICH, DTP and other control requirements.

Additionally, work on continuous improvement programs to standardize and improve the efficiency of disputes management process across various entities.

**The main responsibilities are**:

- Customer risk assessment and mitigation:

- Researches and help in the resolution of errors in system or process and escalates issues as needed.
- Contacts internal areas to resolve disputes or provide guidelines.
- Identify risks / potential areas for negotiation.
- Partners with ITC and Deliver leadership in continuous improvement process the resolutions disputes
- Is responsible for providing analytical and systems support to collections Team crafting and maintaining specialized reporting and queries.
- Responsible for system data validation, knowing where to acquire the data sources, and presenting the data in a format that allows management to make strategic decisions.
- Define best practices by identifying and understanding the root cause and implementing appropriate actions that will provide end-to-end processes improvements to drive customer happiness.
- Monitor critical metric results to meet the dedication of Service Level Agreement and deliver high quality of service.
- Other ad-hoc tasks assigned by manager.

**Qualifications**

**Love this role? See the requirements below**:

- Bachelor’s degree (requirement)
- 1-3 working experience in AR & credit management, preferably from MNCs (requirement)
- English level: Basic (requirement)
- Experience in shared services center of a multinational corporation desirable
- Good communication skills, with the ability to collaborate with a variety of partners.
- Knowledge of ERP systems (SAP, FSCM), VBA, PowerBI, Tableau is a plus
- Technology proficiency in Microsoft Office

**Primary Location**
Colombia-Distrito Capital de Bogotá-Bogotá
- **Organization**
Johnson & Johnson de Colombia S.A. (7755)

**Job Function**
Finance

**Requisition ID**
2206079272W

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