Portfolio Support Specialist

hace 2 semanas

Bogotá Cundinamarca, Colombia Nuvei A tiempo completo

**Portfolio Support Specialist**

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

**WE ARE NUVEI.** Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

**Key Responsibilities**
- Provide friendly and attentive service to our merchants through various channels.
- Investigate issues thoroughly to find quick solutions and provide long term fixes.
- Work with different teams to resolve merchants’ concerns promptly using world class customer care skills.
- Reach out to merchants with unresolved issues to offer helpful solutions and improve satisfaction.
- Keep detailed records of merchant interactions to help us improve our services.
- Ensuring customer loyalty through rate reviews, prompt support, and providing definitive resolutions.
- Build and maintain a portfolio of premier merchants

**Requirements**:

- Fluent in English.
- Prior experience in customer service, retention, or sales.
- Good communication skills to connect with merchants effectively.
- Strong organizational skills to keep track of merchant interactions.
- Ability to understand and solve problems with a positive attitude.
- A team player who enjoys working toward a common goal.
- Comfortable and versatile when working in a lively environment with various tasks.
- Strong time management skills
- Reliable and committed to providing excellent service that will build the Nuvei name.
- Proficiency in Microsoft Office Suite

**Benefits**

Nuvei offers a wide variety of benefits which include:

- Medical, Paid Vacation Time, Paid Sick Time.
- Hybrid working environment.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

  • Insurance Support Specialist

    hace 7 días

    Bogotá, Colombia Solvo Global SAS A tiempo completo

    Insurance Support Specialist This is a full-time role as a Insurance Support Specialist. The Sales Support Specialist will be responsible for assisting in sales operations, ensuring customer satisfaction, and providing exceptional customer service. This role involves working closely with the Miami office and the Connecticut office, supporting both local...

  • Helpdesk Support Specialist

    hace 5 días

    Bogotá, Cundinamarca, Colombia EX Squared LATAM A tiempo completo

    Become an EXpert as a Help Desk Support SpecialistAt EX Squared LATAM, we connect talented professionals across the region with impactful digital projects. We're looking for a Help Desk Support Specialist to join our team and provide first-level technical support to end users, ensuring timely resolution of issues and a high-quality support experience.This...

  • Merchant Support Specialist

    hace 4 días

    Bogotá, Cundinamarca, Colombia Nuvei A tiempo completo

    **Merchant Support Specialist** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI.** Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...

  • Helpdesk Support Specialist

    hace 1 semana

    Bogotá, Cundinamarca, Colombia Tekton Labs A tiempo completo

    **About the **Helpdesk Support Specialist** position**: We're seeking a seasoned **Helpdesk Support Specialist **who is excited to join our growing team! You understand that good Product Support isn't just apologizing to customers - it's getting to the root of the problem and determining the necessary steps to ensure it doesn't happen again. This role will...

  • Technical Support Specialist

    hace 7 días

    Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    Join Our Team as a Technical Support Specialist! Are you ready to take your career to the next level? We are looking for passionate individuals to join our dynamic team in Bogotá! Qualifications: - Academic Level: Technical degree, technologist, or professional - Desired Experience: Previous work experience in a call center providing technical support -...

  • Insurance Support Specialist

    hace 7 días

    Bogotá, Colombia Solvo Global SAS A tiempo completo

    SOlVO GLOBAL is looking for Insurance Support Specialist Qualifications, Skills, and **Experience**: proficiency in English, Level c1 professional and Spanish with ability to translate documents accurately Strong interpersonal skills; ability to interact with all levels, including support for the senior management level Strong interpersonal skills - ability...

  • Helpdesk Support Specialist

    hace 2 días

    Bogotá, Colombia EX Squared LATAM A tiempo completo

    Become an EXpert as a Help Desk Support Specialist At EX Squared LATAM , we connect talented professionals across the region with impactful digital projects. We’re looking for a Help Desk Support Specialist to join our team and provide first-level technical support to end users, ensuring timely resolution of issues and a high-quality support experience....

  • Helpdesk Support Specialist

    hace 7 días

    Bogotá, Colombia EX Squared A tiempo completo

    **Become an EXpert as a Help Desk Support Specialist** At **EX Squared LATAM**, we connect talented professionals across the region with impactful digital projects. We’re looking for a **Help Desk Support Specialist** to join our team and provide first-level technical support to end users, ensuring timely resolution of issues and a high-quality support...

  • Specialist, Sales Support

    hace 4 días

    Bogotá, Colombia Minacs A tiempo completo

    » Job Details# Specialist, Sales Support - BilingualLocationBogota, ColombiaLanguageEnglish## SummaryThe Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales...

  • Senior Environmental

    hace 4 días

    Bogotá, Cundinamarca, Colombia IFC Systems Corporation A tiempo completo

    **Senior Environmental & Social Specialist, Agribusiness - LAC Region** **Job #**: - req29492**Organization**: - IFC**Sector**: - Environment**Grade**: - GG**Term Duration**: - 3 years 0 months**Recruitment Type**: - International Recruitment**Location**: - Bogota,Colombia**Required Language(s)**: - English**Preferred Language(s)**: -...