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Senior Global Process Engineer/ Itil
hace 3 semanas
Descripción de la oferta
Role:
- Senior Global Process Engineer/ ITIL
Description:
- The Global Process Engineer is responsible for identifying, documenting, and recommending improvements to IT-related processes.
Work Experience:
- 5+ years industry experience as an effective process engineer.
Special Certifications:
- **ITIL / Six Sigma Yellow Belt or higher.**
Technical Skills:
- Solid understanding of service management as it pertains to IT services.
- Comfortable conversing at every level of the business.
- **Fluent English is a requirement.**:
- IT Infrastructure Library Managing.
- Strong verbal and written communication skills.
- Ability to engage cross-functional teams globally.
Key Responsabilities:
- Establish process framework methodologies to enable a repeatable approach for intake requirements.
- Document IT services, including definitions, service levels, workflows, and costs.
- Analyze and improve upon process standards to maintain a technological and competitive edge within the market.
- Create detailed workflow diagrams.
- Provide feedback on improvement of processes based on industry best practices.
- Engage with all service areas globally within IT and build trusted relationships.
- Conduct weekly project update meetings to keep leadership informed of progress and challenges.
Labor Conditions:
- Workplace: Colombia, Perù, Nicaragua.
- Type of Contract: an indefinite term.
- Salary: Colombia $11.000.000 COP, Peru 11.000 s/, Nicaragua UDS 2.800.
This vacancy is disclosed through ticjob.co
POSTULARME AHORA
Cedecon It is a talent hunting company that currently works for BPO industry bringing the best talent for its IT teams.
