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Virtual Assistant

hace 2 semanas

Colombia The Alvi Group A tiempo completo

**What You’ll Be Doing**:
Receptionist serves as a nonexempt, clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner.
- Management of phones to include answering, appointment scheduling, proper routing of calls and screening of patient requests.
- Reviews schedule in advance to avoid conflicts.
- Confirms that all eligibilities, pre certifications are ready and have appropriate paperwork.
- Addresses patient complaints in a timely, compassionate and effective manner
- Keeps in constant communication with Office Manager and Senior Practice Manager.
- Performs other duties as needed to ensure the office operations run efficiently.
- Maintains patient confidentiality and complies with HIPAA regulations
- Daily Tasks include, but are not limited to: confirming appointments, verify insurance, verify I.D. of each patient, pre-authorizations, no auto RX refills without Doctor’s permission, problem log, return phone calls, patient paperwork to be completed within 72 hours, patients are seen in order of scheduled appointment.
- Other duties as assigned.
- Follows up on Balance reminders

What We’re Looking For
- High school diploma or equivalent.
- Bilingual Spanish is preferred.
- Must have experience with insurance verifications.
- One year of experience in a health care environment.
- Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
- Knowledge of medical terminology and organization services.

**Job Types**: Full-time, Contract

Pay: From $2,100,000 per month

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- english (required)