Application Engineer

Understand the structure, relationship and business rules of the organization.
- Identify the linkages between its strategies, organization, people, data and systems, businesspolicies and business rules, as well as the physical assets of the business.
- Support testing and identify project delivery issues and risks; assist with mitigation strategies.
- Work with the IT professional during the different phases of the project life cycle.
- Coordinate customer responses to capture changes in business requirements.
- Provide functional and technical analysis.
- Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service Desk or other support personnel.
- Develop or adapt training material.
- Gather and validate change requests and bug fix requirements and liaise with Development team.
- Answer, analyze and provide quality checks for incoming tickets and route them appropriately.
- Produce metric reports on incoming tickets.
- Provide governance to ensure tickets are fixed on time.
- Respond to ESM tickets on reported system bugs and enhancements.
- Liaise with the Functional Analyst on reported system issues.
- Manage the L3 development teams.
- Provide system monitoring and performance.
- Maintain the systems’ technology stack.
- Operate within the Security operations standards and guidelines.
- Understand the structure, relationship and business rules of the organization.
- Identify the linkages between its strategies, organization, people, data and systems, businesspolicies and business rules, as well as the physical assets of the business.
- Support testing and identify project delivery issues and risks; assist with mitigation strategies.
- Work with the IT professional during the different phases of the project life cycle.
- Coordinate customer responses to capture changes in business requirements.
- Provide functional and technical analysis.
- Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service Desk or other support personnel.
- Develop or adapt training material.
- Gather and validate change requests and bug fix requirements and liaise with Development team.
- Answer, analyze and provide quality checks for incoming tickets and route them appropriately.
- Produce metric reports on incoming tickets.
- Provide governance to ensure tickets are fixed on time.
- Respond to ESM tickets on reported system bugs and enhancements.
- Liaise with the Functional Analyst on reported system issues.
- Manage the L3 development teams.
- Provide system monitoring and performance.
- Maintain the systems’ technology stack.

**Perks And Benefits**:
***International Opportunities****:
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

***Insurance****:
Health, vision, and dental insurance for you and your dependents available from day 1

**Diverse And Inclusive Culture****:
Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.

***Hybrid Work****:
BlueFLEX offers you more flexibility for a better work-life balance and empowers you to continuously perform at a high level regardless of where you're working from. Check eligibility in job description.

SLB offers equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

SLB ofrece igualdad de oportunidades en el empleo. Los Solicitantes cualificadoes son considerados sin distincion de raza, color, religion, sexo, orientacion sexual, identidad de genero, origen nacional, edad, discapacidad u otras caracteristicas protegidas por la ley.