Sr Servicenow Platform Engineer

hace 2 días

Colombia Huila Sofka A tiempo completo

Are you **looking for new challenges** and a place where you can enjoy a close-knit environment while **constantly learning**?

Welcome to a team with a clear purpose**:TRANSFORM** people’s lives by being the most reliable **TECHNOLOGICAL ally**

**Get ready and join this adventure**:
**What will you find in this career opportunity?**:

- **Technical and personal challenges** to keep you growing and engaged.
- A connected team, focused on **your physical and mental wellbeing**.
- A **culture of continuous improvement**, fresh and collaborative, with opportunities for learning and supportive colleagues.
- **KaizenHub**: A programme designed to boost your talent, with **feedback, mentoring** and coaching through **Sofka U**. It’s a challenge and a game at the same time
- **Programmes like Happy Kaizen and WeSofka** to care for your physical and emotional health.

**What are we looking for?**:
This is a unique opportunity to lead the evolution of our service platform. Your work will directly impact operational efficiency, user experience, and the maturity of our IT service management, making you a key pillar for our digital transformation and growth.

**Responsibilities**:

- Design, implement, and configure modules of the ITSM suite (Incident, Change, Request, Problem, Configuration) within the ServiceNow instance.
- Develop and customize advanced functionalities using JavaScript, Glide scripting, UI Policies, Business Rules, and Script Includes.
- Manage and execute the integration of ServiceNow with other corporate systems using REST/SOAP/APIs protocols.
- Ensure the quality, scalability, and security of the platform, adhering to best practices in development and architecture.
- Provide high-level technical support, resolution of complex problems, and evolutionary maintenance of the platform.
- Collaborate closely with business stakeholders and IT teams to translate requirements into effective technical solutions aligned with ITIL.

**Requirements**:
**Education**: Professional degree in Systems Engineering, Computer Engineering, or related fields.
**Experience**: 5+ years of experience working with ServiceNow (development, administration, configuration) and/or similar roles on ITSM platforms, demonstrating technical solidity and knowledge of ITIL processes.

**Technical Knowledge**:

- ServiceNow (development, administration, configuration)
- ITIL Processes (Incident, Change, Request, Problem, Configuration)
- JavaScript
- Glide scripting
- UI Policies
- Business Rules
- Script Includes
- Integrations via REST/SOAP/APIs
- Flow Designer and Orchestration
- Technical English (written and spoken)

**Working conditions**:

- **Contract type**:Permanent contract** - we’re looking for long-term relationships and want you to grow with us.
- **Professional growth**: At Sofka, you’ll access a comprehensive learning ecosystem with resources to close skill gaps and develop your abilities. **You decide how you want to grow**

**Why join Sofka?**:

- Be part of a **supportive community** with a shared purpose and strong values.
- Access** continuous training**, mentorship, and wellness programmes.
- Advance your career with meaningful experiences and a flexible work model.

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