Contac Center Trainer

UnifyCX is growing We are looking for an experienced Contact Center Trainer to join our motivated and ambitious team in Barranquilla. Come be one of the pioneers at our newest location
What Will You Do?
The overall purpose of the Contact Center Trainer is to facilitate on premise and new hire and continuous education training, develop and organize content and curriculum, and educate Trainees to successfully graduate prepared and on schedule. Ultimately, you will make sure our customer service representatives build the skills necessary to deliver excellent levels of individual performance and customer satisfaction.
**In this position, you will**:
Prepare and provide on premise and/or virtual training for new hires.
Ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions
Provide ongoing training of new and updated information, products, and processes
Create a positive and engaging virtual learning environment
Develop team skills in areas of customer service and communication
Ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives
Assemble and distribute course materials and teaching aids
Track completion of training and all testing results by employee
Provide feedback to management regarding individual attendance and progress during training and nesting
Coordinate with training management to identify new training needs and recommend additional learning material as appropriate
Assist with on-going training needs
Provide production floor support during nesting
Other duties as required
**Who You Are**:
1-2 years of adult learning training experience, preferably in a call center environment
Excellent communication and presentation skills
Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice
Ability to work in a challenging environment with frequent interruptions, changing priorities, and deadlines
Ability to train on repetitive material while maintaining focus and enthusiasm
Familiarity with interactive learning techniques
Experience with Learning Management Software (LMS) preferred
Excellent organizational skills, detail-oriented
Proficiency in all Microsoft Office programs
Ability to work independently and finish tasks with mínimal supervision
**Who We Are**:
UnifyCX is a Global Business Process Outsourcing company with locations in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines, that provides personalized contact centers, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.
UnifyCX is a certified woman-owned business and an EOE employer that welcomes diversity.