Assoc Developer, Software Development

hace 2 semanas

Bogota, Colombia TransUnion A tiempo completo

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you’ll work with great people, pioneering products and cutting-edge technology.

The role encompasses all elements of service level management and is responsible for ensuring all products under service contract have agreed service levels and performance reporting. This role will also continue to define and develop a service catalog (within a service management framework) in line with ITIL best practice and business requirements.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management..

**What You'll Bring**:
Analyst will support the Service Level contractual requirements, and support the internal and external customer relationship through ongoing analysis, reporting and documentation.
- Ensures that Service reports are produced for each customer Service
- Performs gap analysis to highlight breaches of SLA targets, investigating reasons and recommending actions to prevent their recurrence
- Plans and schedules the Service Performance Review meetings and document the results and actions
- Develop and maintain automated environment that will be used to create standard performance reports for use in management and reporting of customer Service Levels. Develop and deliver custom ad-hoc reports to various parts of the enterprise.
- Execute data extract, data manipulation, data analysis for the reporting framework and ensuring all critical documentation are relevant organized and maintained to a high standard of quality and accuracy.
- Maintain and support the overall performance and deliverables of the service level reporting team members on a daily, weekly and monthly basis ensuring consistent, regular and accurate deliverables are provided.
- Must be fluent in English with excellent written and verbal communication skills.
- Strong Microsoft Excel skills
- Excellent organizational skills
- Documentation and Reporting experience
- Experience in Splunk is required to create dashboards and reports, and update and maintain existing dashboards.
- Experience in working with customers and third parties
- Experience in banking or insurance industries a plus

**Preferred skills**
- BA in Computer Science or related field and ITIL certification and BRM certification (desired).
- 2-3 years experience in the IT industry with background in ITIL service level management framework.
- Strong planning skills.
- Excellent communication and negotiation skills in order to consult with senior level managers, stakeholders and internal/external customers.

**Impact You'll Make**:

- Responsible for extracting data and creating reports in a timely manner
- Responsible for highlighting any SLA breaches
- Reviewing SLAs to ensure they meet the defined standards

TransUnion Job Title

Assoc Developer, Software Development

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