Director of Call Center

hace 2 semanas

Bogotá, Colombia One Janitorial A tiempo completo

We’re excited to offer an opportunity to join **One Janitorial** as a **Director of Call Center & Sales Operations** — a full-time, remote leadership position for an experienced operator who can build, lead, and scale our outbound sales, appointment setting, and demo-presenter teams.

This role is ideal for someone who has previously built overseas or LATAM call centers, trained sales teams, and developed high-performance demo workflows. You will play a key part in our company’s expansion and long-term growth.

**Application Process & Requirements**

**Copy the link and paste into your browser (Works best on Chrome).**
- Attach a **recent video** answering the questions provided in the form.
- Ensure your video link (Google Drive, Loom, YouTube) is **public or unlisted** so our team can review it.
- Applications **must include both a Resume and Video** to be reviewed.

**About the Role**

As the **Director of Call Center & Sales Operations**, you will be responsible for building and managing our remote outbound sales engine. You will oversee appointment setters, cold callers, and demo presenters—ensuring high call quality, strong conversion, consistent messaging, and efficient performance.

Your leadership will directly impact our ability to grow, scale, and serve clients across North America.

**Key Responsibilities**
- Build and scale a remote call center team in LATAM or other overseas regions
- Recruit, train, and manage appointment setters, cold callers, sales reps, and demo presenters
- Develop scripts, training materials, QA guidelines, and performance KPIs
- Oversee daily operations: call volume, call quality, demo quality, show-up rates, and conversions
- Implement sales tools (dialers, CRM systems, dashboards, QA systems)
- Lead demo-presenter coaching and optimize the entire demo workflow
- Manage workforce planning and performance optimization
- Report weekly on performance metrics and pipeline contribution
- Drive continuous improvement and create scalable, repeatable processes
- Collaborate with leadership to support sales, marketing, and service alignment

**Compensation**
- Competitive CAD Salary (based on experience)
- Performance-based incentives
- Full-time, remote opportunity with long-term growth potential

**Requirements**:

- 5-10+ years in call center leadership, BPO operations, outbound sales, or related director-level roles
- Proven experience building and managing teams in LATAM or overseas
- Strong background training appointment setters and demo presenters
- Fluent English (written and spoken)
- Expert knowledge of CRM systems (HubSpot preferred)
- High energy, disciplined, and results-driven
- Strong leadership, communication, and process-building skills
- Remote-work ready: reliable computer, webcam, microphone, and strong internet
- Ability to manage a high-performance, metrics-driven environment

**Our Core Values**

At One Janitorial, we operate with a high-performance mindset grounded in:

- Discipline
- Ethical Behavior
- Results-Oriented Mindset
- Making an Impact
- Commitment
- Responsibility

If these values resonate with you and you’re ready to lead a growing remote sales organization, we want to meet you.

**Job Types**: Full-time, Permanent

**Experience**:

- call center leadership/director: 5 years (required)
- building and managing teams in LATAM or overseas: 5 years (required)
- training appointment setters and demo presenters: 3 years (required)

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