Payment Analyst

**Job Function**:
Finance
**Job Sub Function**:
AP/AR
**Job Category**:
Professional
**All Job Posting Locations**:
Bogotá, Distrito Capital, Colombia

Caring for the world, one person at a time inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every single day, throughout the world. We have more than 275 operating companies in more than 60 countries, with more than 128,700 employees. Our worldwide headquarters is located in New Brunswick, New Jersey, USA. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

**As a Payment and Experience Associate Specialist**:
**Purpose**:
Responsible for being the “single point of contact” (SPOC) for interactions between the requesters and business partners and the sourcing specialists, category leaders, accounts payable specialists and HelpDesk, ensuring a positive and compliant end user experience. Besides, this position will be conducting A/P operations compliance support functions and executing various Regional/Local tax compliance and operational requirements.

**Main Responsibilities**

As a Payment and Experience Associate Specialist you will be accountable for creating a seamless experience for the requestor/business partner when using the **P2P process** by coordinating the processes/interactions with the different stakeholders and support areas. As well as receive, analyze, and resolve procurement process inquiries and disputes.

Monitor compliance, conduct business review meetings, and perform data analysis to be able to provide insights and create action plan in order to contribute to main KPIs and improve service.

Part of the role is to have continues improvement by mapping and leading initiatives and projects, locally, regionally, or globally to ensure customer experience is the central reason of this. As well to support initiative related to automation, data analysis, reporting, efficiencies. Etc.

**Qualifications**:

- A bachelor’s degree is required, with a preferred concentration in Economics, Finance, Industrial Engineer, Accounting or Business Administration.

- A minimum of 3-5 years of related experience in procurement

- Shown skill with Procurement or Payments/Accounting/Taxes/Finance processes.

- Experience interacting with customer (customer service experience)

- Strong MS Excel, PowerPoint and Digital (Power apps, Power Automate, Power BI) skills.

- Knowledge of SAP

- For this role it is required to speak English at an intermediate level.

- Shared Services experience is a plus.

- Portuguese language is a plus.

The employee has spent at least 18 months in his/her current position, and The employee is in good standing.

**Required Skills**:
**Preferred Skills**:
Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Audit Management, Business Behavior, Communication, Detail-Oriented, Execution Focus, Financial Analysis, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Multi Currency Accounting, Numerically Savvy, Process Optimization, Process Oriented