Customer Success Engineer

**Customer Success Engineer - Energy Components Americas Support**

**Location: Bogota, Colombia**

**Model of Work: Hybrid**

**_
Please Submit your CV/Resumé in English. Only resume submitted in English will be considered._**

**About Quorum Software**

**Be a part of our legacy**

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

**Who we are looking for**:
Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

**What You Will Do**:

- Provide Energy Components (EC) Level 2 Application Software Support and be responsible for Incident, Service Request, Change, and Problem Management.
- Participate in the configuration, enhancement, and testing phases associated with software changes
- Understand and assess customer’s reported issues to determine prioritization
- Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions
- Implement and support of master data management solutions
- Responsible to integrate the technical knowledge and business understanding to consult and provide solution to customer
- Manage and ensure documentation of assigned incidents, including internal and external communications
- Provide mentoring and technical knowledge sharing to junior team members
- Work closely with Continuous Service Manager for process improvement and delivering high-quality standards & products
- Maintain strong adherence to Service Level Agreements
- Ability to work effectively with global cross-functional teams
- Responsible for periodic after hours on call support for critical issues
- Ensure successful completion of personal and team deliverables
- And other duties as assigned

**What to Bring**:

- At least 3 year(s) of working experience in delivering solution support or solution implementation is required for this position
- Good technical skills in software technologies such as Java, Oracle PL/SQL within Linux and Windows environment
- Good experience in writing monitoring and automation scripts using Perl or Shell
- Experienced in Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage
- Experienced in the ITIL Concepts of IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations
- Experienced in using IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc)) to manage Customer Service Management engagements.
- Proficient in Microsoft Office products
- Good analytical, problem-solving skills to resolve issues as well as providing short-term and long-term solutions
- Strong proficiency in writing and verbal communication to stakeholders in English
- Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations
- A team player and enjoy working in a multi-cultural environment
- Fluent in English, both written and verbal

**Additional Details**

**_
Please Submit your CV/Resumé in English. Only resume submitted in English will be considered._**

**Diversity Statement**: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.
- Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._