Sales Operations Specialist

We're hiring for a remote role A leading U.S. transport and logistics company is seeking a highly motivated and versatile Sales Operations Specialist for a remote role. This is a unique hybrid position that seamlessly integrates critical operational support with direct sales responsibilities. We're dedicated to customizing this opportunity to your individual experiences and strengths, prioritizing your success in the areas where you'll thrive most, be it Sales or Operations.

**Compensation & Benefits**

Pay: $25,000-$35,000 annually, depending on experience.

Target Incentive: $6,000 (with potential to achieve higher).

**Benefits**:

- Uncapped Performance-Based Incentive
- Competitive base pay
- PTO and Holidays
- Unlimited unpaid time off
- Health insurance stipend

**Qualifications**

Exprience: Minimum of 2-3 years of Customer/Carrier Sales experience.

Skills: Strong negotiation skills; outbound sales, cold calling, or outbound prospecting experience; excellent organizational and time management skills; strong ability to multi-task; and is process-driven.

Work Environment: Desires and is able to work in a motivated, fast-paced, competitive environment.

Relationships: Experience building carrier and/or customer relationships; friendly, outgoing, and confident; ability to build rapport with clients.

Teamwork & Independence: Willingness to work in a team environment, but able to conduct themselves and work independently, driven to achieve individual results without being micromanaged.

Technical: Familiarity with Salesforce is preferred.

**Education Requirements**

High school diploma or GED required. College preferred.

**Responsibilities**

The responsibilities for this role are flexible and will be shaped by your existing expertise and our current needs. Key areas of focus may include:
**Sales-focused Responsibilities**:

- Communication & Customer Service: Professionally represent the company through various communication channels, handling inbound and outbound calls, and managing complex customer situations.
- Strategic Planning: Develop strategic plans, including identifying high
- to medium-potential accounts, and consistently meet or exceed daily, weekly, and monthly KPIs.
- Prospecting & Lead Generation: Proactively identify, pursue, and maintain a constant pipeline of potential customers through cold calling, networking, and other prospecting methods. Research leads, qualify prospects, and conduct introductory/discovery calls.
- Collaboration & Solution Building: Collaborate with Account Managers and Carrier Sales to build ideal solutions and pricing, preparing rates to secure lucrative opportunities and achieve sales goals.
- Negotiation & Closing: Overcome objections, negotiate pricing and contract terms, and work with cross-functional departments to finalize agreements.
- Account Management: Accurately track growth opportunities, develop contact and strategic account plans, and ensure smooth transitions.
- Pipeline Presentation: Present qualified customers/prospects in pipeline presentations to key stakeholders.

**Operations-focused Responsibilities**:

- Carrier Management: Strategically outreach to and onboard new qualified carriers, developing strong relationships to match them with our shipments.
- Load Management: Obtain and record shipment booking information, efficiently booking trucks on loads while ensuring profitability and adherence to customer-specific procedures.
- Issue Resolution & Support: Provide consistent communication and updates to support customer and carrier-facing sales teams. Proactively anticipate, identify, and resolve problems, facilitating professional communication with all parties involved.
- Market Analysis & Pricing: Examine market capacity resources to determine pricing, capacity, and truck availability.
- Administrative Support: Maintain load boards, ensure accurate postings, and confirm essential load details. Track and report driver detention, layover, and other incidental pay items.
- Process Improvement: Understand and promote company culture, goals, policies, and procedures, partnering with leadership to identify new service opportunities.
- Bid Assistance: Respond to all RFP/quote requests and assist Account Managers with customer bids on newer accounts.