Solution Architect

Job Category

Customer Success

Job Details

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who grow with delivering success for our customers while also finding time to give back through our 1/1/1 model, which demonstrates 1% of our time, equity, and product to improve communities around the world.

What you’ll be doing as a Solution Architect

Solution Architects are strong presenters and facilitators, acquiring customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations crucial to implement business strategies. They are proficient at analyzing issues and obstacles to settle root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results. They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a solid understanding of typical business challenges faced by customers and common objectives. Functional Architects give thought leadership and standard processes - both internally in their Community and externally in the marketplace - and advocate for change across the organization.

Some things you’ll be doing include
- Act as a Trusted Advisor and Subject Matter Expert (SME) for our Salesforce Industries Platform Cloud customers
- Working closely with Project Managers, Technical Architects and directly with clients proposing architect technology solutions to meet client needs.
- Lead the solution design through analysis/discovery, design, documentation and configuration.
- Collect business needs and drive prioritization of requirements.
- Understand the product, strategy and customer need.
- Designing solutions and working directly with customers to meet their business requirements in accordance with industry standard methodologies.
- Have the ability to advise teams with product and business vision.
- Guide and mentor the Customer during the Project execution.
- Generate positive feedback from internal teams and leadership
- Show continued professional growth and development
- Responsible for Release and Backlog planning with the Product Owner and the Technical Architect.

Who you are

Experienced. Proven experience in Consulting or Professional Services Delivery role in the Telco industry.

Excellent Communication. You know what to say and more importantly, how to say it. Along with Spanish and English intermediate level skills.

Great Teammate. You’re the best at what you do and you know how to work with your colleagues to get their best.

Problem Solver. You love seeking the most difficult of challenges and know how to get to the best solution. You partner with customers to drive business change and implement end to end solutions as a trusted technical advisor.

Technical Experience. You have technical skills across relevant technologies & business sense.

**The following are not mandatory but are an advantage**:

- Salesforce Industries Platform Experience
- Professional Services or consulting experience in customer-facing environments
- Application Development experience.
- Agile project methodology experience.

**Benefits & perks**:
Employee Stock Purchase Program

Health Insurance for the family

Wellness and Education Reimbursement

Parental Leave

**Childcare subsidies**:
And more

Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

Accommodations

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce welcomes all.