Chief Engineer

Responsibilities and duties for this position shall include, but not limited to the following areas and activities:

- At management discretion and direction may be given for tasks outside the scope of work described.
- Familiar and complies with the hotels mission and standards in performing maintenance activities.
- Maximize maintenance team potential with a balanced focus on operations, guests, employee and owners satisfaction.
- Represents the engineering department during the daily HOD morning meetings.
- Prioritise, plan, schedule assign and supervise the engineering department staff.
- Oversee the maintenance tasks, work orders and special projects ensuring timely and accurate completion.
- Respond to guest’s maintenance needs promptly and ensure guests receive professional, efficient prompt and courteous service to hotel standards.
- Maintain the physical appearance and operational efficiency of the hotel including physical. mechanical, electrical, plumbing etc.
- Installation & maintenance of all equipment related to HVAC, DG Sets, Water treatment, Fire Safety etc.
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
- Operates the front office computer system in order to assist front office attendants.
- Checks group department, fit and ensure switchboard makes appropriate wake up calls.
- Handles guest complaints and other related problems and reports on the Assistant Manager's log book.
- Assists reception, business centre, cashier, concierge and bell captain during they are busy.
- Answers guests inquires, handles complaints and attend to the needs of the guests.
- Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
- Authorises charges to be made for late departures and/or compliments on them.
- Promotes and maintains good public relations.
- Motivates and maintains good staff relations.
- Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
- Follows up in credit check report, liaise with credit manager.
- To responsible for front office operation during the absence of Front Office Manager (HO). - To discuss all matters that needed to follow up with the next shift Reception Manager.
- Approves the working schedule for the front office attendants and submits them to front office manager (HO).
- Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
- Assigns and Approves Duty roster for all Front desk staffs. - Provide other duties and services as assign by Front Office Manager.
- Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.