Product Expert

**Company Description** R25_0004063**

NIQ Activate is our Retailer Suite solution, enabling to create a new success model between retailers, their shoppers and their suppliers.

In this role, you will Perform as a product expert and Customer success enablement, you will work closely with customer success managers to enable them to provide Value to the customer, demonstrate best practices and consult on product related and best practices topics.

You will also be invited to customers meetings and workshops as a product and customer success expert in order to support, existing customers onboarding, value and pre-sale activities
- Be an Activate product expert and customer success best practices advisor, for CSM’s, Customers and prospects in your portfolio/region.
- Share product knowledge, best practices, processes, ‘how to’; new releases, product map - through workshops (also on site), decks, ‘train the trainer’ and special meetings, like presale and POC’s..
- Work closely with Product management, Product marketing and product education mangers to create more required materials/in local languages to part of Education portal and CSM KIT
- Work closely with CSM and lead the business onboarding of new retailer and connect tthe dots between business and tech during activate implementation.
- Work closely with Tech support and engineering teams to address product Bugs, configurations, data issues or requests.
- Be proactive regarding education of customers & CSM’s to maximize product usage and value.
- Collect &. review Product change requests from Customers and CSM’s, to deliver & prioritize to the product management team. Be the Bridge between CSM’s and product management team.
- Be representative of CSM’s and customers in product request meetings and new releases processes
- working with Support, product, and R&D through these processes.
- Work closely Value measurement in order to create success stories and best practices regarding measurement and personalization optimization.
- Perform bi
- weekly meetings with CSM’s to make sure all required support is being provided.
- Participate in customer QBR’s ot steerco in case it required.

**Your Objectives/KPI’s related to your region/portfolio**:

- Overall Customer Satisfaction & Recommendation & referrals (CSAT, NPS survey)
- Overall Customer Product Usage & ROI from personalization
- Customers Expansion & Renewal
- Commercial and customer success effectiveness

**Qualifications**
- A minimum of 5 years’ demonstrated experience working with enterprise customers, account management, consultancy roles.
- Proven track record of establishing strong customer relationships across levels of an organization.
- Proven track record in delivering great value to customers.
- Excellent presentation and communication skills, ability to guide and perform long/ onsite/ workshops.
- Strong communication and interpersonal skills.
- Diplomacy, tact, and poise when working through customer issues and escalations.
- Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
- Demonstrated ability to effectively work cross-functionally.
- Project management skills
- Strong analytical skills, experience with data analytics and creating insights out of data.
- Experience in retail industry, FMCG market, and shopping behavior analytics - an advantage.
- Experience with CRM/Personalization/ digital advertising is an advantage.

**Must haves**:

- Excellent English, and Spanish, Portuguese is huge advantage
- Excellent proficiency in MS Office tools.
- Strong experience with creating presentations, best practices/frameworks materials and other educational & enablement documents.
- Ability to create cross teams' processes and implement them.
- Bachelor’s degree

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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