Cash & Trade Process - Bogota

hace 1 semana

Bogotá, Colombia Citi A tiempo completo

**Responsibilities**:

- Manage small team of employees engaged in performing routine clerical or processing tasks
- Advise and resolve non-routine issues within cash & trade operations
- Manage, evaluate performance and make recommendations for pay increases, promotions, terminations, staffing etc. of team
- Recommend new work procedures that will increase operating efficiency
- Ensure team meets performance and quality expectations of assigned tasks

**Qualifications**:

- 0-2 years of experience in a related role
- Demonstrated experience with cash management processing and transaction services
- Effective verbal, written, communication and analytical skills
- Effective management, influencing and relationship skills

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**1**Atención y recepción de llamadas realizadas por los clientes.

**2**Gestión y respuesta a solicitudes de información sobre el cumplimiento diario de operaciones de clientes, así como Quejas y Reclamos.

**3** Programar llamadas periódicas de seguimiento y participar en reuniones con clientes para identificar oportunidades de mejora, de igual manera detectar la causa raíz (CAPs) por las cuales se generaron.

**4** Realizar el checker de las respuestas a clientes cuando se elaboren por otras personas del área.

**5** Soporte permanente a los clientes sobre el flujo operativo, reportes diarios y demás consultas relacionadas con el servicio de Custodia para Fondos de Inversión Colectiva y de Pensiones (FICs).

**6** Comunicación proactiva hacia los clientes para informar cualquier eventualidad sobre su operación.

**7** Desarrollar de cara al cliente, métricas en las que se evidencien los KPIs y volúmenes transaccionales (informes de gestión), al igual que encuestas de satisfacción del servicio que Cititrust está brindado a los clientes.

**8** Velar para que la operativa de los clientes FICs se ejecute de acuerdo a los Níveles de Servicio establecidos para cada uno de ellos.

**9**Inglés Avanzado**Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Cash Management
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

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