Customer Service Supervisor

hace 1 semana

Bogotá, Colombia Medtronic A tiempo completo

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

**A Day in the Life**:We look for leaders who have a clear vision of where Medtronic is going and how to get there. Bold, inclusive thinkers who create new ideas and bring our best solutions forward to benefit our patients, business partners, and customers.

As a Customer Service Supervisor, you will lead team members providing tactical and technical support, adjusting and recommend enhancements in systems and day-to-day department processes. This position is based in Bogotá, working on a remote model.

**Responsibilities may include the following and other duties may be assigned.**
- Represent company to both external and internal customers, answer product-related questions, traces lost shipments
- Interpret and clarify customer orders for the shipping department, takes orders or registrations, and connect customers to appropriate support
- Manage web-based ordering or registrations, collaborate with management on customer credits, returns goods for credit, address quality assurance complaints, and handle price discrepancies on mail orders
- Approve stock allocation for items in short supply, as well as special price quotations, bids, pricing allowances, deductions and adjustments
- Oversee inventory management at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focus on addressing stock and allocation challenges to optimize service levels

**Required Knowledge and Experience**:

- Bachelor’s degree in Business Administration or a related field
- Minimum of five years of experience in customer service, managing operations and process execution
- Excellent communication, presentation, and leadership skills
- Proficient in English, both verbal and written communication skills

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

**Benefits & Compensation**:
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

**About Medtronic**:**We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.**
**Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.**
**We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

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