D365 Support Engineer

hace 1 semana

Medellín, Colombia Kualty A tiempo completo

**What were looking for D365 Support Engineer**

**Responsabilities**:

- Assist end-users with navigating and utilizing D365 functionalities as it relates to various business units and providing training and guidance
- Provide Tier 1 Technical support for D365 Applications, including troubleshooting, issue resolution, and escalations as necessary
- Ability to create and maintain comprehensive documentation for processes, configurations, and troubleshooting guides
- Responsible for leading initiatives of researching new system issues, finding possible resolutions, making suggestions on customer training opportunities, and analyzing ticket history for enhancement opportunities.
- Track, manage, and resolve incidents using ServiceNow/ADO ensuring timely communications and documentation of issues and resolutions
- Work closely with other IT teams, developers, and business stakeholders to triage issues

**Experience and knowledge**
- 2 - 3 years of applicable experience
- Able to adapt to consistently changing environments, manage time and priorities, and handle high stress situations.
- Familiarity with Azure Services, ServiceNow, and other Microsoft technologies
- Exposure to Microsoft Power Platform and D365 Applications
- Must have well-developed analytical, problem-solving and troubleshooting skills.
- Must possess well-developed oral and written communication skills; able to write reports and other forms of business correspondence.
- Must demonstrate strong customer service abilities.
- Must have a high technical aptitude and be able to carry out complex technical instructions.
- Must have a high degree of initiative and independent judgment.
- Highly organized with a strong attention to detail.
- Only applies LATAM.

**Compensation & Benefits**
- Work 100% Remote
- Work from anywhere
- We pay in US dollars
- Every Friday is short Friday.
- You can enjoy all the holidays in your country.
- Referral bonus paid every month
- Aid of 40 USD for personal cumputer use.
- Full access to Platzi
- Sending surprises at home
- Annual trip to the beach
- 10 days of PTO payments

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