Servicenow Developer

Participation in requirement gathering phases to provide time estimation to users’ needs.
- Analyzing technical development requirements.
- Create and update the existing configuration documentation.
- Deploying solutions in a test environment and doing the required testing before moving it to production to ensure quality.
- Implement best practices in coding and design as per ServiceNow standards and community guidelines.
- Follow the ITIL process to develop solutions.
- Find opportunities to automate and enhance the end-user experience.
- Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, Ul Policies, Portal Pages, UI Pages).
- Reporting and Dashboards set up.
- Knows how to configure flows or workflows.

Should have experience in Service Catalog development.
- Writing code using JavaScript, HTML, Angular, CSS, and AJAX.
- Develop integrations with 3rd party tools or ServiceNow to ServiceNow integration with Scripted and OOB REST API and SOAP web Services.
- Technical solution validation before deployment.
- Train and provide knowledge transfers to new members of the team.
- Support Go-live and hyper care phases.
- Does Technical Assessment of new plugins installation and configuration to setup business Process
- Contribute to ServiceNow upgrades, patching, and release management cycle.
- Contribute to continuous improvement of processes, standards, agile working methodologies, and tools while ensuring adherence to coding and quality standards.
- Collaborate with stakeholders and members of the team.
- Know end-to-end ServiceNow ITBM solutions in ServiceNow.
- Guide junior members of the team when required.

**MEASURES OF SUCCESS**:

- Experience with Web Technologies (XML, HTML/CSS, AJAX, JavaScript, Web Services, etc.).
- Experience and deep understanding of ServiceNow Workflows and Flow Designer tools.
- Deep knowledge of ITSM, ITOM, DevOps, and SecOps.
- Good understanding of ITIL processes.
- Good understanding of agile and hybrid Project Management methodologies.
- Knowledge of ServiceNow instance design and administration.
- Experience in an enterprise environment with multiple integration points.
- Strong analytical skills to identify problems and recommend solutions that meet business requirements.
- Good communication and interpersonal skills to effectively collaborate with users, stakeholders, and team members.
- Ability to work independently and take ownership of projects.
- Must be a team player to work with architects, platform administrators, and process owners.
- Experience in ServiceNow administration and development.
- Hands-on development, management, and deployment experience with ServiceNow.
- Troubleshooting, debugging, and problem-solving skills.
- Must know tools like Excel, Visio, and other Microsoft products.

**KEY QUALIFICATIONS & EXPERIENCES**:

- At least 5/+ years’ experience in developing and administrating the ServiceNow Platform.
- Bachelor’s degree in computer science, information systems, or another related field (or equivalent work experience).

Certifications Preferred:

- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).

ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM).
- ITIL v4 Foundation.

**Differentiating Behavior, Leadership Skills**:

- Proactively research and resolve potential issues related to ServiceNow solution
- Curiosity and the ability and willingness to figure out something new maybe that they’ve never seen before
- Ability to deal with competing priorities while staying productive
- Strategic thinker focused on business value results that utilize technical solutions
- Skilled at conflict resolution and problem-solving to achieve win-win outcomes
- Ability to influence and motivate others using personal rather than positional power
- An outside-in focus: outstanding end-customer relationship skills

**OTHER INFORMATION**
- Key internal relationships: IT Service and Regional Managers, IT Architects, IT Workplace, Network Services, IT Security, IT Applications, HR, IT Users, and Business Users.
- Key external relationships: External vendors, partners, and service providers.

Tipo de puesto: Tiempo completo, Indefinido

Salario: A partir de $5.000.000 al mes

Experiência:

- ServiceNow: 4 años (Deseable)
- Workflows: 3 años (Deseable)
- Flow Designer: 3 años (Deseable)
- Web Services: 4 años (Deseable)

Idioma:

- Ingles (Obligatorio)