Senior Site Reliability Engineer

Medellín, Medellin, Antioquia, Colombia
- Employees can work remotely
- Full-time

**Company Description**:
Yuxi Global is an American company with high functional teams across Latin America.

We stay updated with the most modern, edge practices and technologies. Our teams are versatile, adaptable and have expertise in a wide range of programming languages, databases and frameworks.

This is your invitation to someone who loves working with the newest technologies and is on top of what’s next. Do you have a keen eye for performance and are you always seeking the highest quality in code? We are looking for someone like you
- Perform ITIL System Ownership for a critical Sabre Product with Site Reliability Engineering (SRE) principles and methodology
- Work closely with operations and software engineering teams to design and implement secure, scalable, and high-performance solutions that are built according to Sabre’s Cloud Guidelines
- Define monitoring requirements and implement automated incident resolution solutions by creating Alerts.
- Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives.
- Identify areas for process and efficiency improvement within Platform Support Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement.
- Ensure all necessary operational processes and procedures are carried out with a high level of attention.
- Part of a team rotation doing 12/7 passive Level 2 on-call team. Separate global teams provide Level 1 monitoring.
- Define and document standard run books and operating procedures. Create and maintain system information and internal architecture diagrams.
- Monitor various systems capacity and health indicators and trends; provide analytics & forecasts for added or reduced capacity as required.
- Work closely with product management and product development teams to identify Critical User Journeys (CUJs), monitor Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to ensure we meet the Service Level Agreements (SLAs) for our users.

**Qualifications**:
Experience - 5+ years

Must have:

- Minimum 4 years related experience.
- Understanding of ITIL process. Strong troubleshooting skills.
- Minimum 2 years of experience with cloud-based solutions (AWS or GCP preferred)
- Experience with configuration, change management, monitoring or and trending of Platform/ Application.
- Experience with New Relic, Solar Winds or App Dynamics is a plus. Developing and maintaining run book articles for support teams.
- Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA’s
- Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers.
- Experience working on Windows and Linux environments
- Experience supporting web services architectures.
- High level understanding of TCP/IP network stack including HTTP protocols.
- Scripting skills (ruby, python, perl or shell scripting)
- Excellent written and verbal communication skills.
- Ability to handle multiple projects.
- Experience using configuration management tools to record assets, record changes, incidents, and problem reports such as Service Now. \
- Experience with using agile project management tools to such as Rally or Jira

Desired skills:

- Experience with a configuration manager such as Puppet, Chef, Ansible, Salt, etc.
- Experience with IaaC software tools such as Terraform
- Worked with Git/SVN code repositories.

**Additional Information**:
**Benefits**
- ** Work-life integration**: We support a work life balance and the opportunity to create a greater synergy between work; home; family; and personal well-being.
- ** Amazing Benefits**: Paid health insurance, life insurance, saving programs and other benefits such as employee savings accounts.
- ** Training and Development opportunities**: English training programs and other personal development opportunities.
- ** Equipment** to get you started and other great perks.

I'm interested

Privacy Policy
- Cookies Settings