Pega Solutions Associate

**ID de la solicitud**: 200514

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Purpose_**

Contributes to the overall success of the Global Contact Center Platform/ ScotiaTech in Bogota ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted in compliance with governing regulations, internal policies, and procedures.

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Accountabilities _**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Assist the lead and/or to develop and to provide high quality deliverables during all the phases of the project, from the participation in requirement gathering, design and implementation to post release support.
- Assist the lead and /or team as a specialized technical guide in the analysis, design, development, implementation, architecture and support of Pega base solutions. Showing expertise in flows, UI and decision rules; and considering best practices, guardrails and any defined standard.
- Sharing knowledge and helping the team with the correct usage in the diversity of tools and capabilities Pega offers.
- Collaboration as part of an Agile development team, participation in daily stand-ups, work estimations, identify blockers and proposal of solutions.
- Participate actively in demos and review sessions of all project deliverables to assure the quality and completeness of the functionalities. This way we reach high availability, integrity, and confidence in the requirements.
- Assurance the delivery of solutions within the committed times and with the expected quality.
- Keep updated in the changing technological trends, self-taught person and maintain an understanding of the tech strategy and business.
- Provide production support, including off-hour support if required.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**_ Reporting Relationships _**:
**Primary Manager**:

- _
CCP Lead_

**Direct Reports**:

- N/A

**Shared Reports**:

- N/A

**Education / Experience / Other Information**

**Traits**
- Demonstrate enough flexibility and adaptability, willing to learn new methodologies, tools, platforms, and systems.
- Demonstrate enough skill to quickly and independently develop and advanced knowledge of the PRPC architecture, as well as its implementation and design functionalities.
- Demonstrate enough customer focus, with a genuine interest in working collaboratively with others, providing support to peers and willing to give and receive constructive feedback.
- Collaborate and team up with product owners, technology team, and colleagues. Continual focus on Customer success.
- Participate in reviews and walkthroughs of all major project deliverables to ensure the quality and completeness of functionality, meeting high availability, integrity, and reliability requirements
- Keep current on rapidly changing technological trends, self-teach new technologies and maintain an understanding of the Division’s business and technology strategies.
- Provide input & ideas to clients and team members across business and technical project dimensions, solving complex business requirements.

**Competencies**
- Excellent interpersonal relationships to deliver proposals, provides user support and interacts with team members, as well as with other departments.
- Be proactive and assist the leader and / or team with compliance, management and /or monitoring of situations related to the project; the above based on deadlines and priorities committed.
- Assist the leader with the analysis of requirements, needs and / or implementations; understanding the interrelation between different elements, perspective from beginning to end in decisions, to identify problems and blocking aspects.
- Demonstrates understanding of concepts and little experience in the creation of designs that are scalable over time, extensible, and / or modular.

**Education**
- Professional in systems engineering or related engineering is required.
- 1 year of practical experience; it can be acquired in university, personal projects, online courses, trainings, etc.
- Having a Certified System Architect (CSA) v7.X or higher is a requirement.(nice to have)
- Experience of a least 8 months in agile projects.
- Verifiable experience in relational databases;