HR Generalist

The HR Generalist will report to the HR Manager. In this role, you will be an integral part of the HR team assisting with Employee Relations and special projects.

At TaskUs we look for individuals who are constantly striving for excellence in both their personal and professional lives. Our rapid growth demands high performance, and we're proud to say that we have a talented and motivated team along for the ride.

Responsibilities and Duties- Develop human resources solutions by collecting and analyzing information and recommending courses of action.- Improves manager and employee performance and experience by identifying problems and evaluating potential solutions.- Oversees and completes special projects to include setting timelines, coordinating with appropriate parties. conducting research, developing and organizing information, and fulfilling transactions.- Prepares reports by collecting, analyzing, and summarizing data and trends.- Ensure compliance with local legal requirements by maintaining awareness of existing and new legislation including anticipating, enforcing, and advising management on needed actions.- Ensure all new hires are properly onboarded with a focus on a ridiculously good new hire experience. Ambassador Project RC -2- Review and file new hire paperwork in collaboration with our payroll and legal vendor.- Administer our Employee Satisfaction Survey. Focus Groups- Address any employee relations, employee concerns, and/or disciplinary or performance issues as they arise.- Update/revise employment policies and procedures as required by law or necessary for the business.- Maintain a positive culture by managing the day to day office tasks as needed. Open door culture.- Assist in the payroll process.- Assist in the offboarding/onboarding.- Issue any administrative related document in regards to Covid19, Government related certificate, office or business-related documents in alignment with the Colombian Law.**Qualifications**:
- Bachelor’s degree in Human Resources, Business Administration, Finance OR equivalent work experience.- 2+ years of direct experience; hourly population and/or call center experience highly preferred.- Strong ability to multitask, extremely detail-oriented, great communication skills and a TaskUs attitude.- Background in the BPO industry will be considered as a plus.- Experience with HRIS systems, Reporting, HR practices/Procedures, Benefits and Compensation will be considered also a plus.- Great level of English.

Special projects:
- Development plans for key positions in the organization.- Training and Development for TLs & QAs. (Leadership, communication skills, empathy, goal orientation, strategic thinking)- On Boarding process for Ops positions (TL, QA, OM)- Internal communications strategy- Attrition root cause analysis, EWS follow up.- Monitoring and development of practitioners in charge.

NOTE: This position has employee interaction, so the position will be on site.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an Equal Opportunity Employer