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Logistics Client Onboarding

hace 3 semanas

Bogotá, Colombia Charger Logistics Inc A tiempo completo

As a world class asset-based carrier, Charger Logistics specializes in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

Logistics services and management is a functionality within the business that will never disappear. For every truck on the road, there is a professional driver and teams of support staff ranging from logistics management, driver management, safety, and maintenance to support that unit. Our team is ever expanding, and we are looking to develop the next leaders in the logistics space. We offer the opportunity to learn and grow within this industry.

**Responsibilities**:
- Provide a comprehensive introduction to the product or service to the new customers
- Guide customers through the setup process for a product or service
- Answer any questions the customer may have about the product, service, or company
- Provide training and demonstrations to the customer to ensure they understand how to use the product or service
- Keep track of customer progress and follow up regularly to ensure customer satisfaction
- Work closely with the sales and customer service teams to provide seamless transition for customers
- Identify potential problems and escalate them to the relevant teams
- Gather feedback from customers to help improve the onboarding process
- Document customer interactions and experiences to aid in customer success strategy development
- Assist in product development by providing customer feedback to the product team

**Requirements**:

- Bachelor’s degree required. Preferably in Logistics, Transportation, or Supply Chain Management.
- Minimum 2-3 years of experience in logistics, transportation, supply chain management, brokerage.
- Experience working with clients and similar roles.
- Experience working in a TMS and/or CRM.
- Excellent interpersonal and customer service skills; must have the ability to work as part of a team in a collaborative environment.
- Ability to work in a fast paced environment.
- Ability to exercise judgment and discretion and function independently, within authorized limits.

**Benefits**
- Competitive Salary
- Career Growth
- Hybrid or Remote job