Customer Support Team Lead

hace 7 días

Desde casa, Colombia WHIZZ A tiempo completo

At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current bike, we are here to help them achieve their goals and make their life easier.

We are seeking a dedicated customer support team leader to provide guidance and supervision to our sales and support representatives, ensuring exceptional service delivery and customer satisfaction.

**Why Whizz?**

We’re growing by 10-15% MoM along with increasing our margins

Ambitious team committed to building something extraordinary

Unlimited growth opportunities - your success is our success

**Responsibilities**:

- Lead and inspire a remote team of sales and support representatives, guiding them towards achieving sales targets and providing outstanding customer support.
- Oversee the handling of incoming leads, coordinating efforts to convert leads into satisfied customers through phone calls and chat interactions.
- Effectively assign tasks among team members, prioritizing workload to ensure timely responses to customer inquiries and needs.
- Continuously refine sales scripts and strategies, implementing innovative techniques to optimize lead conversion and enhance customer engagement.
- Maintain a comprehensive knowledge base in Notion, regularly updating it with relevant information and resources to the team members.
- Manage software settings, including phone call software, chat platforms, and CRM system to streamline operations and maximize efficiency.

**Requirements**:

- 2-3 years of experience in sales or customer support, with proven success in a supervisory or leadership role.
- Demonstrated ability to effectively manage teams, providing motivation, guidance, and coaching to achieve collective goals.
- Analytical skills, with the ability to interpret data and performance metrics.
- Fluency in English is essential (at least C1 - Advanced level). Proficiency in Spanish is considered a significant advantage.
- Availability to work within the New York time zone schedule (9 am - 6 pm New York time).

**Benefits**
- Competitive fixed salary supplemented with performance-based bonuses.
- The flexibility to work remotely, providing autonomy and work-life balance.
- An opportunity to join a dynamic and innovative US-based company, collaborating with a team of highly skilled professionals dedicated to excellence.

  • Customer Service/technical Support Representative

    hace 2 días

    Desde casa, Colombia Peak Support A tiempo completo

    **Join Peak Support: Where Passion Meets Purpose** At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're...

  • Team Lead

    hace 4 días

    Desde casa, Colombia Accelya Group A tiempo completo

    For more than 40 years, Accelya has been the industry's partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the...

  • Technical Team Lead

    hace 2 semanas

    Desde casa, Colombia SPACE44 A tiempo completo

    **Company Overview** SPACE44 is building Remote Software Development teams for Innovators in the US, Canada and Europe. We are providing teams with short lead times, specially tailored to the tech stack and the needs of our customers. We ensure effective onboarding and engage with the team members to engage their personal development plans. We provide a...

  • Junior Designer

    hace 5 días

    Desde casa, Colombia TEAM International Services A tiempo completo

    **About Team International** We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address...

  • Customer Support Specialist

    hace 12 horas

    Desde casa, Colombia ALLEGO A tiempo completo

    Allego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego's platform to access learning, the...

  • Customer Support Lac

    hace 4 días

    Desde casa, Colombia Paymentology A tiempo completo

    Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence, and richer,...

  • Lead Project Manager

    hace 1 semana

    Desde casa, Colombia My VA Support A tiempo completo

    Location: Remote Contract Type: Service Provision: Independent Contractor with the responsibility for own social security and tax contributions as per the legal requirements.Language Requirement: English - C1 **Company Overview**We are seeking a Senior Lead Project Manager to join our digital marketing agency. Our projects range from small businesses to...

  • Customer Support Star

    hace 1 semana

    Desde casa, Colombia Super Publishing Co A tiempo completo

    Customer Support That MattersWe believe support isn't just about solving problems - it's about helping people and understanding them.If you enjoy finding solutions, communicating clearly, and making someone's day a little better, you'll fit right in.You'll chat with customers, guide them through features, and help ensure their websites run smoothly. You'll...

  • Team Lead

    hace 1 semana

    Desde casa, Colombia Gorilla Logic A tiempo completo

    **Technical Lead** **Responsibilities** - Provide technical leadership to a cross-functional development team(s). - Collaborate with the Product Owner and Scrum Master, responsible for technical implementation decisions in support of requirements. - Provide architectural leadership to the team and our client. - Mentor fellow developers. - Work with DevOps...

  • Data Entry Intern

    hace 1 semana

    Desde casa, Colombia Team International A tiempo completo

    Description **About Team International** We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to...