Retention Specialist

Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos

¿Quieres saber por qué Rappi?
- ️ VEMOS OPORTUNIDADES donde otros ven problemas;
- ️ VEMOS CERCANIA donde otros ven distancia;
- ️ VEMOS ADRENALINA donde otros ven presión.

Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.

¿Te ha gustado lo que has leído hasta ahora? Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi

Revisa cómo impactarás nuestro ecosistema:
Rappi is the fastest growing Latin American startup, backed by the world's top investors, including Sequoia, Andreesen Horowitz, Y Combinator and Softbank. We operate in 200+ cities across 9 countries in Latin America, with large hubs in Mexico City, Bogotá, São Paulo, and Buenos Aires.

The Strategy, Planning & Analytics Retention Manager within the Strategy team at Rappi is responsible for the design and execution of Rappi’s highest impact initiatives for user retention, set quarterly targets for user retention and control performance metrics on a weekly basis, helping operational teams set plans to hit the metrics. The role leads cross-functional projects aiming to improve retention, which vary depending on the initiative, but commonly include members of Product, Growth, Local teams, Operations and Data science. The role is dynamic and fast paced and has frequent interaction with Rappi’s C level as well as our diverse global leadership team. The main responsibilities of this role include: (i) setting targets for user retention, (ii) understand the changes in retention & reasons for user behavior change, (iii) generate insights on user retention for new initiatives & tests, (iv) coordinate the execution & monitoring of core retention initiatives with different cross-functional teams.

Como parte de Rappi, serás responsable de:
About the job:
Driving and prioritizing most important company initiatives

Leading the development of metrics and their respective weekly tracking, leveraging Rappi’s extensive data capabilities

Creating a business case and financial model for initiatives aligning with company financial and strategic goals

Defining rollout plans including execution design, necessary development in product, or important operational changes

Identifying key stakeholders to drive initiatives forward and establish corresponding agreements between different areas

Identifying execution risks, and finding the resources in the company to unblock

Working closely with Growth, Operations, Customer support, Growth and/or data science teams for insights that help teams get to the targets faster

Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?

**Required Skills**:
Extensive project management and leadership skills including diagnosis, design and execution of diverse projects

Experience with the design and execution of data analysis as well as leading with data-driven decision making

Experience interacting with multiple stakeholders and managing conflicting priorities and timelines

Thrives working in a very fast paced, rapidly evolving, performance driven, environment

Exceptional problem solving skills - comfortable working in changing environments and dealing with highly complex business challenges

Exceptional communication and leadership skills, including presentations or other mediums to communication complex ideas

Curiosity to learn and work in the start-up/tech world of LatAm

Exceptionally strong excel modeling knowledge

SQL skills are a plus. Eagerness to learn a must.

Proficient English skills (Spanish and Portuguese are plus)

Tipo Empleador:
Regular

Empleador:
RappiBank Colombia

Para más información consulta nuestra pagina web

y revisa nuestras reseñas en Glassdoor

Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos
_#Rappi_