(Colombia) B2B Customer Support Manager
hace 1 día
**Passionate about the latest trends in Tech?**
What if you had a chance to be a part of the world’s leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.
Join our SupportYourApp team as a B2B Customer Support Manager and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe and guide your team. Excited? Let’s see what it takes.
**What you will do**:
- Review and guide your team in their day-to-day activities, provide actionable insight and improve their performance;
- Provide resources, channels, and guidance for the team to ensure customers receive the highest quality support;
- Serve as a point of escalation;
- Monitor KPIs to provide direction and feedback at both departmental and individual levels;
- Support customer retention efforts through a focus on delivering best-in-class customer service that exceeds customer expectations;
- Communicate with different teams within the company.
**Requirements**:
- Fluent English;
- Experience in B2B Customer Support;
- Basic understanding of CSS, HTML, JavaScript;
- Basic understanding of operating systems;
- Analytical & Research Skills.
**Will be a great plus**:
- Experience with Zendesk or similar CRM system;
- Experience with Jira;
- Technical background.
**Benefits**:
- Flexible schedule;
- Competitive monthly rate in USD;
- Full Remote;
- Financial and professional growth;
- Paid intensive training and trial period;
- Great management with no bureaucracy;
- Good bonuses for referring friends (referral program).
**Who are we?**
SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.
We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.
**Please, note that we accept CVs in English only.
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