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Fluent English) Customer Support and Pre-sales Consultant

hace 1 día

Bogotá, Colombia SupportYourApp A tiempo completo

**Passionate about the world of tech?**

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a **Customer Support and Pre-Sales Consultant**today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

**What You Will Do**:

- Provide L1 customer support and pre-sales assistance for eCommerce
- Answer product-related questions and guide leads in choosing the right solution
- Guide leads in choosing the right solution, pitch the product when relevant
- Securely work with customers’ sensitive information

**What you need to succeed in this role**:

- **Excellent** **English (C1 for both written and spoken is a must**)
- **Experience in customer support**:

- **Pre-sales experience**:

- Attention to details
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

**Benefits and Perks**:

- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development

**Who are we?**

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and **send your CV in English**, pointing out your outstanding skills

**DISCLAIMER