Support Engineer

hace 1 día

Colombia Acronis A tiempo completo

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for an API and Integration Support Engineer, who is ready to join us in creating a #CyberFit future and protecting the digital world

**WHAT YOU'LL DO**
- Learn our API products in depth to be able to answer product knowledge on the fly
- Provide best practices for implementing API requests and deploying supported SDK products in automation and integration scenarios with Acronis Cyber Platform
- Troubleshoot development stand issues related to our API or documentation inconsistencies, perform technical analysis of partner-reported problems and define plan for fixing them
- Work closely with the Expert, Engineering, Product Management teams to address ISV partners' technical issues related to Cloud platform API, SDK, and other technical integration questions (act as a liaison between the partner and internal Acronis resources)
- Implement defect fixes in collaboration with Engineering teams
- Create best practice guides and other Support documentation for Acronis Developer Network portal
- Under the direction of a higher-level engineer, test software and hardware patches and solutions provided from product development
- Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation

**WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)**
- Fluent English (both verbal and written, Upper Intermediate as minimum)
- Ability to analyze technical issues and to convey technical information effectively
- Programming experience in Python and/or PHP
- Experience in REST and RESTful APIs
- Excellent analytical, verbal and written communication skills and exceptional customer service skills necessary
- Bachelor degree in Computer Science or 1+ year of programming experience
- 2 or more years of work experience in an applicable industry and role are a plus
- Understanding of cloud computing
- Proficiency with Microsoft Windows operating system and computer networking / any Linux or Mac experience
- Experience collecting and analyzing the following Windows logs/information: System Report; PCAP logs; HAR logs (only collecting); Debug logs (only collecting)
- VMware/Hyper-V: snapshotting; clustering; setup; VM storage
- Strong internal customer focus with desire to learn all aspects of the business
- High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
- Outstanding organizational, problem solving, and multi-tasking skills
- Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities
- Self-motivated, proactive, and able to work with mínimal supervision
- Passion and commitment to succeed by working hard and never giving up

**WHO WE ARE**

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

LI-CW1

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