Systems Management Specialist: Application

547979BR

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

Maintain middleware software instance in compliance to security policy
Configure and administer middleware software
Perform middleware software subsystem level recovery
Respond to requests for information about middleware software or operations from Kyndryl account team
Perform middleware software problem determination and problem resolution
Manage problem tickets per client's problem management process
Open ticket with middleware software vendor helpdesk and provide information
Coordinate and communicate middleware software change activities
Manage change request tickets per client's change management process
Analyze and improve change management service levels
Audit problem tickets and change request records for business controls compliance
Conduct security compliance activities on middleware software instances in accordance to contractual security policy requirements
Review, assess and correct security vulnerability alerts and scan results
Perform middleware software security health checking
Document and report middleware software security health checking results
Document and report middleware software security alert response
Manage access control lists for middleware software instances according to privilege revalidation process.
Manage SSL certificates and keys
Perform middleware software log file rotation, pruning, and archiving in accordance to security policy
Maintain operational procedures documentation for middleware operations
Perform startup and shutdown of middleware software instances
Perform middleware software performance tuning
Support disaster recovery exercises and real disaster situations
Provide operational support to client
Develop middleware software instance and server inventory
Provide middleware software subsystem and resource sizing estimates to account team or engagement team
Create, implement, maintain customized automation scripts
Perform problem trend analysis to prevent problem recurrence and to improve quality
Implement change requests, validate change modifications and rollback implemented changes to middleware software instances
Define, install and configure automation/monitoring tools, utilities and scripts
Report lessons learned and best practices to the global service line component organization
Support account transition and transformation activities

**Required Technical and Professional Expertise**

Administration of Web Middleware platforms, with at least 3 year of experience in Enterprise and Data Center environments

Basic English level.

**Preferred Technical and Professional Experience**
- Shell Scripting
- Familiarity with cloud based technologies such as Azure, AWS or OCI

**Required Education**

Bachelor's Degree

**Preferred Education**

Bachelor's Degree

**Country/Region**

Colombia

**State / Province**

ANTIOQUIA

**City / Township / Village**

Medellin

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary job category**

Technical Specialist

**Role ( Job Role )**

Systems Management Specialist

**Employment Type**

Full-Time

**Contract type**

Regular

**Position Type**

Professional

**Travel Required**

No Travel

**Company**

(Y013) Kyndryl Colombia SAS

**Is this role a commissionable/sales incentive based position?**

No