Director, Salesforce Architecture

**About NeuraFlash**:
We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

**What sets NeuraFlash apart?**:
At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You'll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we're investing in ourselves

NeuraFlash recently announced that we are expanding to Latin America As we take this exciting step, we are looking for a talented, driven, and innovative individual to take the lead in the growth of our Colombia-based team. As the Director of Architecture, your responsibilities will span across project delivery, team management, growth and mentorship, and business leadership in a fast-growing environment. This is a leadership role at NeuraFlash with exciting growth opportunities on the ground floor of expansion in a new global region.

**Responsibilities**:

- Strong capability and desire to work hands-on with customer engagements and play a Solution or Technical Architect role on projects
- Quickly build credibility with NeuraFlash customers by providing business consulting, best practices, leadership, and demonstrating a high level of operational and technical know-how
- Quickly acquire new technical expertise and understanding of the latest Salesforce features
- Ensure success of NeuraFlash's key customer engagements
- Work as a senior leader of our delivery teams, alongside senior project managers and solution architects, providing oversight and guidance on architecture best practices
- Assist with and lead architecture reviews across Salesforce implementations to ensure architecture adheres to best practices
- Mentor delivery teams, providing guidance and support to ensure proposed solutions are delivered on time, on budget, and to the required quality standards
- Manage a team of architects, consultants, and other roles in-region
- Own performance management for direct reports, including employee reviews, employee challenges, and regular 1:1 and team meetings
- Review and manage team's forecast, productivity, and utilization
- Ensure teammates are growing, learning, and contributing at a high level
- Optimize our delivery processes, assets, and artifacts by working alongside practice leaders and NeuraFlash's Delivery Excellence team
- Help the team in pre-sales, when required, to scope complex solutions and come up with proposals
- Contribute to NeuraFlash at a leadership level, be an advocate of our brand, and help NeuraFlash grow and scale

**Qualifications**:

- 5+ years of solution or technical architecture experience in the Salesforce ecosystem
- Strong background working as a Sr. SA or Sr. TA in a Salesforce consulting environment
- Excellent with customers and a strong project leader
- English fluency (speaking, writing, reading)
- Proven understanding of how consulting companies operate and how they succeed with GTM strategy, talent, delivery differentiators, delivery methodology, customer relationships, sales, and success
- Strong team management skills, with experience managing sizeable teams in a consulting environment
- Offers an entrepreneurial attitude
- Resilient when faced with adversity
- Exposure to company operations, working with HR, Finance, Legal, etc. in some capacity, and understands basics of these functions and how they operate within a consulting company
- Experience leading enterprise implementations in a customer-facing role
- Strong understanding of the cultural and business landscape in Latin America
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all organizational levels
- Strategic thinker with a proven ability to translate strategy into actionable plans
- Ability to travel internationally
- Preferred: Bachelor's degree in computer science, information systems, or other technology-related field

**Leadership Qualities**:

- Customer Focused. You are passionate about customer success
- Attentive. Always learning, approaches each interaction with an open mind, and is a great listener
- Efficient and accountable. Ability to move fast and drive business value and results. You approach challenges with a sense of urgency and accountability and avoid being the bott