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Technical Support Specialist

hace 9 horas

Medellín, Colombia Talentek By Hubtek A tiempo completo

**Description**:
**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent and Technology** services.

We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

In our **modern offices**, we provide different amenities such as casual attire and free beverages. Additionally, our **benefits** include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.

As a **Technical Support Specialist,** you will be providing technical support to customers, answering basic to complex questions on functions related to our software products.

**Some of your responsibilities are but are not limited to**:

- Make sure all of the customer’s questions and concerns are answered in a highly positive, professional, and customer-centric manner.
- Offer solutions to technical problems, either by providing step-by-step guidance, remote support, or escalating complex issues if necessary.
- Develop and maintain a deep understanding of the products and services the company provides to effectively assist customers.
- Identify and escalate critical or unresolved issues to appropriate teams or higher-level technical experts.
- Ensure that customer inquiries are handled promptly, professionally, and with high-quality solutions.

**Requirements**:
**What would help you succeed**:

- Believe and love what you do.
- Problem-solving skills and a proactive, solution-oriented attitude.
- Written and verbal communication skills.
- Attention to detail and accuracy.
- Adaptability and flexibility.
- Teamwork and collaboration skills.
- Highly tech-savvy.

**Minimum requirements**:

- **Studies**: Bacheloo'rs degree in Systems, Computers, Electronics, Software or any other tech-related degree
- **Knowledge**: Servers/computer hardware and software, MS Office Applications and Internet browsers. Passion for digging into problems and finding the root cause of issues, and knowing how to manage and exceed a customer's expectations.
- **Language**: Very good English skills. B2+ or higher is required.

**Perks**:

- **Schedule**:Monday to Friday from**8:00 a.m. to 5:00 p.m**.**F**ollowing the US Calendar.**:

- **Contract**: Indefinite term contract + Benefits.
- **Location**: This position will be 100% remote only for Colombia.
- **Salary**: Entry salary de $4.635.750 y luego a los 6 meses $5.184.900

**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?