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Employee Help Desk Support

hace 3 semanas

Cartagena, Colombia Olly Olly A tiempo completo

**About The Role**

Are you tech savvy and do you love to assist others? We’re looking for a tech expert to join our People Ops team.

As part of the People Ops department, you will be part of the team that makes sure everything runs smoothly. This role will be responsible for onboarding & offboarding employee equipment as well as resolving IT helpdesk tickets and troubleshooting.

A successful IT Help Desk Assistant is adaptable, solution-oriented, critical thinker, communicative, and has excellent follow-through. The ability to interact with all levels in a prompt, flexible, proactive, resourceful and efficient manner is critical to this role.
**You're excited about this opportunity because you will**
Employee Onboarding & Offboarding
- Set up licenses & accounts
- Partner with Hiring Managers and Workplace Experience Coordinators to ensure new hires have all necessary equipment
- Provide a smooth off-boarding experience for all employees, including timely termination of licenses & accounts & ensuring company equipment is returned promptly and safely.
IT Helpdesk
- Assist employees with basic troubleshooting for routine IT issues (such as: password resets, computer resets & account transfers), and partnering with software vendors & outsourced IT support to escalate advanced IT issues.
- Track inventory of all company assets, including computers & monitors.
- Troubleshoot and resolve technical issues
- Monitor and respond to IT tickets and calls in a timely manner
- Complete software configuration and deployment
- Communicate with leadership and supervisor during escalations
- Other duties as assigned
We're excited about you because you have
- 2+ years of professional experience in an office support or service role
- Experience utilizing ticketing systems
- A Bachelor’s degree or equivalent work experience (degree not required)
- You have Native-level English (both spoken and written)
- Technical Proficiency in G-Suite & Excel (Adobe Creative Suite is a plus)
- Ability to communicate effectively (written & verbal) with all levels - senior management, employees and vendors
These competencies will make you fit right in...
- Excellent Communication Written & Verbal
- Strong organizational skills with consistent follow-through
- Strong time management skills and ability to adapt to change in work environment
- Attention to Detail
- High degree of initiative; resourceful in hunting for information & solutions
- Flexibility & Adaptability
- Initiative & Solution Oriented
**Olly’all Are Welcome**

At Olly Olly, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts and perspectives lead to more creative problem-solving, better outcomes and ultimately a stronger organization. Olly Olly is proud to be an equitable opportunity employer, therefore employment is based solely on an individual’s merit and qualifications directly related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.
**Benefits**
- Work From Home
- 15 Days PTO + US Holidays
- Schedule: 8:00am - 5:00pm, Monday - Friday
- An inclusive, tight-knit, exciting start-up culture offering accelerated career & personal growth

Pay: $220,000,000 per month

Application Question(s):

- Do you have advanced English skills? In both written and spoken