Sr. Salesforce Consultant

**Why NeuraFlash**:
At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you.

NeuraFlash is looking for a talented **Sr.** **Salesforce Consultant** to join our growing **Service Cloud**practice You will bring Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA, and launch their solutions. We are building a best-in-class team and this role will have the opportunity to make significant contributions while working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams

**You will have the opportunity to**:

- Work with our customers to define requirements, and also propose and deliver solutions
- Architect and build best-in-class implementations of Service Cloud and Field Service Lightning
- Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
- Build intuitive solutions around digital channels like chatbots and messaging
- Understand and leverage Salesforce Platform to implement scalable solutions
- Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
- Acquire new technical expertise and understanding of latest Salesforce features and major launches

**Required Qualifications**:

- 3+ years project experience in a hands-on position
- 2+ years experience with Salesforce in a development or configuration capacity
- Understanding of Customer Service and Field Service Business Operations with experience solving Complex Use Cases
- Solid understanding of Salesforce Platform and its architecture
- Basic understanding of Omni-channel, Knowledge Articles, Chatbots, Case Management, etc.
- Basic understanding of Service Cloud Object model and relationships
- Experience building Custom Applications, Lightning Experience, Salesforce Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce
- Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
- Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

**Preferred Skills**:

- Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, Sales Cloud, or Field Service Consultant
- B.S. in Computer Science, Mathematics, Engineering, or similar technical degree/ equivalent experience
- Detail-oriented and a strong team player with great communication skills
- Keeps an open mind and must be flexible to change

**What's it like to be a part of NeuraFlash?**:

- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possib