Uts Technical Support Representative 3

hace 1 semana

Ríonegro Antioquia, Colombia Unisys A tiempo completo

**Job Description** We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**: Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:

- Brindar soporte técnico remoto (telefónico, web y chat) a usuarios finales de la mesa de ayuda.
- Resolver inquietudes sobre instalación, operación, configuración, personalización y uso de productos asignados.
- Aplicar técnicas básicas de diagnóstico para identificar problemas, investigar causas y recomendar soluciones para corregir fallas comunes.
- Escalar incidentes a otros grupos de soporte y potenciales eventos masivos.

LI-YR1

**You will be successful in this role if you have**:

- Comunicación asertiva.
- Servicio y atención al cliente.
- Trabajo en equipo.
- Puntualidad

Modalidad de trabajo híbrido: Medio tiempo.

3 días a la semana en la oficina y 2 en casa.

Los horarios son rotativos, se modifican mensualmente, entre 6 am y 11 pm de lunes a domingo, incluídos días festivos.

Oficinas ubicadas en Rionegro - Antioquía y Bogotá D.C.

**eeo**

Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

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