Billing Specialist

**It's a new day with a new opportunity at 8am**

**About the role**:
**About us**:
Founded in 2005, 8am (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well

**What you'll do**:

- **Invoicing & Billing Operations**- Audit auto generated invoicing and credit memo runs for completeness and accuracy
- Manage subscription-based billing using Stripe's recurring payment features
- Ensure all billing processes are compliant with company policies and regulatory requirements
- Update customer accounts for subscription changes, plan changes, and maintain customer data hygiene
- Ensure receipt of proper documents for sales tax exemptions
- Lead efforts to automate processes by developing a deep understanding of source data and end user needs; work across departments to gather data for implementation, design and oversight of processes (i.e. setting up billing and payment schedules).
- **Stripe Management**- Monitor and reconcile transactions in Stripe
- Set up and maintain Stripe payment plans, discounts, and tax configurations
- Handle Stripe-related customer issues such as chargebacks, refunds, and failed payments Collaborate with engineering or product teams to troubleshoot and improve Stripe integrations
- **Account Reconciliation**- Reconcile payment records and resolve billing discrepancies
- Own accounts receivable responsibilities such as maintaining a clean Aging report and ensuring credit memos are applied accurately
- Analyze month over month Accounts Receivable balance fluctuations
- **Customer Support**- Respond to customer inquiries regarding billing issues promptly and professionally
- Provide outstanding service to internal and external stakeholders Partner with customer success to ensure customer care and experience is best in class
- **Reporting & Analysis**- Prepare billing and payment reports for finance and executive leadership
- Identify and recommend process improvements to optimize billing efficiency and customer experience

**About You**
- 2+ years of proven experience as a Billing Specialist, AR Analyst, or similar role
- Hands-on experience with **Stripe** (e.g., dashboard, API tools, subscriptions)
- Familiarity with financial regulations and GAAP
- Excellent analytical and problem-solving skills
- High proficiency in Excel/Google Sheets; experience with accounting software is a plus (e.g., Workday, QuickBooks, NetSuite, Xero)
- Strong organizational skills and attention to detail
- Excellent communication and customer service skills

**Preferred Qualifications**
- Experience in SaaS or e-commerce environments
- Knowledge of additional payment gateways or billing platforms
- Bachelor's degree in Finance, Accounting, or a related field

**Diversity, equity & inclusion at 8am**

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

**Why 8am**

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values:_ Work Smart, Win Fast_; _Outshine Ordinary_, and _We Find a Way_. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here's how we support our 8Team:

- **Statutory Benefits** - Full compliance with Colombian social security (health, pension, and risk coverage)
- **Paid Sick Leave** - Covered from day one, with EPS support after the 2nd day
- **Flexible Time Off (FTO)** - Up to 15 paid days off per year
- **Parental Leave** - Maternity and paternity leave in line with Colombian law
- **Company Holidays**- Paid time off for all official Colombian public holidays

**Security advisory