Contact Center Supervisor

⭐️**Team Supervisor** We exist to help companies fulfill their purpose and create a meaningful positive impact. **Sophilabs** was founded back in 2012 with a clear vision in mind: to build software for outstanding companies seeking perfectionist teams. As we move forward, we continue to stress the importance of growing and improving ourselves to help...

Essential Duties and Responsibilities:Provides timely on service levels to contact center supervisors and managers.Accurately enters exceptions and time-off requests into the scheduling system.Answers the call-in line to keep track of and report absences and real-time staffing.Produces or generates reports regarding contact center metrics such as service...

Scheduler / Workforce Management – Remote (Colombia, Mexico, Peru, Argentina, Ecuador)About Telvista: Telvista is a U.S.-based BPO and customer experience solutions provider with 25+ years of experience serving clients across retail, telecom, finance, technology, and automotive sectors. Operating both on-site and with remote agents, Telvista delivers...

Agente de Call Center – Lunes a Viernes (4:00 PM – 1:00 AM) – Trabajo Desde Casa1 hora de descanso • Prestación de servicios • Turno fijo • Contratación inmediataDescripción del puesto:Estamos buscando Agentes de Call Center con excelente actitud y habilidades de comunicación para prestar servicios de atención al cliente desde la comodidad...

Spanish-Bilingual Work-From-Home Customer Service Representative – Resolv.Global:Bilingual fluency in Spanish and English (spoken and written) required.Minimum 1 year of customer service experience, preferably in a contact center environment.Proven experience working in a remote/WFH role, with the ability to stay productive and self-managed.Inbound call...

Job FunctionsLifecycle ManagementPrincipal contact for the assigned MNCs, handling support issues and overall lifecycle.Provide onboarding guidance and educate customers and internal teams on CES processes and tools.Communicate customer-impacting issues and ensure customer needs are represented to Product teams.Build strong cross-department customer...

Key ResponsibilitiesData Integrity & ValidationValidate data consistency across multiple sources and coordinate corrections.CMDB Management (ServiceNow)Upload and configure client datasets in ServiceNow CMDB.Perform data cleanup, normalization, and troubleshoot CMDB issues.E-Bonding & IntegrationsSupport field-mapping for e-bonding and monitoring...

**Asesora comercial en ventas** En _**ARUKAY**_ estamos en busca de una persona proactiva, apasionada por la atención al cliente, con conocimiento en herramientas ofimáticas como Word, Excel y herramientas de Google, comunicación asertiva orientada a la alta calidad de servicios con tolerancia a la frustración y facilidad de realizar llamadas con...

Position OverviewThe Solar Appointment Setter is responsible for being the first point of contact for potential customers interested in solar energy. This role focuses on qualifying leads, building rapport, and scheduling high-quality solar consultations for the sales team. Success in this role is measured by appointment quality, show rate, and communication...

American companies are looking to hire a bilingual Accountants English-Spanish Job description: - Support payroll process - Follow-up of payments - Review and support in accounting processes and procedures, - Interaction with vendors - Initiate payment and credit memo transactions **Requirements**: - Certified knowledge in the administrative and/or...