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Customer Service Representative/ Dispatcher
hace 3 semanas
Position Name: Customer Service Representative/ Dispatcher
Job purpose Support the day-to-day operations, focusing on internal/external customer service to deliver the highest level of service that meets and exceeds our department standards and service guarantees.
REQUIRED QUALIFICATIONS
**Education**:
Business Administration or related Administrative Careers
High level of written and oral English
Training or Expertise:
+2 years of customer service experience or Dispatch Experience for USA companies in Passengers Transportation
Desirable customer service experience with Passengers transportation.
JOB FUNCTIONS
Should be able to understand and have a working knowledge of the necessary systems needed to complete the day-to-day job requirements
JOB AND ROLE DESCRIPTION
Take all measures to address customer requests/complaints prior to escalating to Team Lead or Supervisor
Answers and directs all incoming calls according to established guidelines. Feedback should be accurate and timely to avoid escalations
Identify and implement opportunities to enhance a customer’s experience
Provide customer service to English Speakers
Basic understanding of GPS tracking, vehicle dispatch operations, and radio communication equipment.
REQUIRED SKILLS
Excellent verbal and written communication skills
Coachable: You know there's always room for improvement. You seek out constructive criticism and opportunities for growth
Organize your own work schedule each day in line with changing priorities.
Excellent Attitude: Diligent and positive attitude, willing to go the extra mile and risks while being a team player and you are resilient in the face of challenges
Critical thinker with a strong analytical skillset
Listening skills
Creative: Tailoring the right solution for a variety of customer requests
Record keeping and data entry
Must thrive on change and problem-solving, handles stressful situations calmly, and multitasks
Ability to work in a fast-paced environment
Internet and computer expenses will be an employee's responsibilities
**Salary**: $4,500,000 - $4,800,000 per month
Application Question(s):
- Have you lived in the USA?
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service/Dispatch: 3 years (required)
- USA-based work: 3 years (required)
**Language**:
- English (required)
