Senior Consultant, Supplier Services

Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees
- our Coupanians
- come together to co-create ideas and innovations that impact the power of spend.

**Responsibilities**:

- Be a Subject Matter Expert (SME) for the supplier enablement functional area with a strong understanding of the source-to-pay process
- Provide supplier enablement mentoring consultancy to customers, helping them embed the knowledge gained from reporting and analysis and furthering their knowledge through training on supplier enablement activities
- Provide technical and functional expertise related to supplier enablement during the implementation
- Help customers focus on their goals and drive the implementation towards a successful, on-time implementation
- Work with the Coupa engagement managers and partners on Coupa implementations in designing the optimal supplier enablement solution design that will enable customers to successfully realize the value of their Coupa deployment
- Develop and maintain supplier enablement Best Practices/Methodology, working closely with Product and Engineering teams to ensure Best Practices/Methodology remain relevant with each product release
- Develop supplier enablement implementation best practices within your areas of expertise and be a champion for their adoption
- Collaborate with supplier enablement documentation, training, and product management teams internally within your area of expertise. Engage customers in enlightened business needs discussions versus feature/function basics
- Provide a strong technical understanding of our product with the ability to discuss how supplier enablement relates to the full Coupa platform and how best to configure their system to supplier enablement goals, including how it relates to payments
- Create and/or improve supplier enablement implementation templates, training, and presentations.
- Follow Coupa implementation methodology for all customers and tailor to meet each customer’s unique business needs
- Share relevant prior supplier enablement experiences with customers and colleagues
- Work well in both individual and team settings both on and off the client site
- Up to 15% of your time may include travel

**Requirements**:

- 5+ years’ experience with systems delivery, with emphasis on supplier enablement focus areas. Experience with supplier enablement as it relates to payments a plus.
- 5+ years’ of consulting experience and/or forward-facing customer experience preferred
- 5+ years’ experience and hands-on knowledge of supplier enablement methodology and/or working knowledge of technical supplier enablement methods (ie. cXML, EDI, CSV)
- Experience with Software as a Service is a must
- Extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go-live
- Excellent written and verbal communication with the ability to communicate effectively at different levels of the customer organization
- Advanced MS Excel Skills
- Business Process Experience with a focus in the supplier enablement space and an analytical mindset and approach for solving problems
- Strong understanding of procure-to-pay business process
- Ability to work under pressure and deliver to tight timelines
- Strong written and verbal communication skills
- A curious mind constantly seeking out new knowledge and specialist skills outside your own area of expertise, as appropriate to the project

Preferred Qualifications:

- Excellent customer / partner communications skills
- Seen by constituents as a Team player who is customer centric, with excellent networking skills and an ability to effectively build business relationships
- Self-motivated, positive, tenacious, and robust individual with a strong work ethic and the ability to use their own initiative
- Drive to positively contribute to the culture, energy, and continued growth of the company
- Ability to maintain a state of curiosity about how our product is used and can be used to solve customer challenges effectively and efficiently
- Highly organized and flexible individual, with the ability to work on multiple projects implementing a spectrum of supplier enablement projects (as best suited to the project and customer)
- Willingness to travel periodically to client sites

LI-Hybrid

At Coupa, we’re building a great company that is laser-focused on three core values:
**ensuring customer success** with an obsessive and unwavering commitment to making customers successful,
**focusing on results** with a relentless focus on delivering results through innovation and having a bias for action, and
**striving for excellence** with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.