Manager Communications Surveillance

**Requisition ID**: 211652

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Purpose_**

Leads and oversees the execution of the Global Communications Supervision Procedures on behalf of GBM Internal Controls to ensure compliance with the Code of Conduct, internal policies & procedures, Global FX Code, industry standards and applicable regulatory requirements.

Contributes to the overall success of the Communications Surveillance team ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

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Accountabilities _**:

- Leadership: Leads a team of Senior Analysts in the execution of the Global Communications Supervision Procedures, inclusive of directing and/or supporting reviewing activities, and ensuring they are conducted expertly, professionally, and effectively.
- Customer Focused Culture: Champions a customer-focused culture and leverages broader Bank relationships, systems and knowledge.
- Documentation & Audit Readiness: Assists management in keeping high-risk regulatory and operational controls current, along with other documentation, including handbooks, test plans, methodology, schedules, reporting, etc. that contribute to sustaining the Global Communications Supervision Procedures.
- Global Communications Supervision: Coordinates the execution of GBM Communication Supervision Procedures, supervises reviews of Flagged Alerts for, among other things, identify potential non-compliant behaviors and lack of compliance with Bank policies. This includes:

- Coordinating the review, assessment, disposition and documentation of alert reviews in accordance with GBM Communication Supervision Procedures and standard times.
- Warranting the confidentiality of the information is always maintained and confirming that recording review results are concise and accurate.
- Ensuring timely escalation and documentation of alerts to Level 2 teams when required according to escalation procedures.
- Executing reviews in accordance with relevant policies/procedures and preparing reports on review findings and communicating these to appropriate partners.
- Identifying problems (outliers) and anomalies; making informed observations.
- Relationship Management: Develops and maintains strategic relationships by:

- Establishing, building and maintaining relationships with GBM Internal Controls key stakeholders and departments within GBM and International Banking;
- Working with a diverse working group, with varying expertise and job levels; and
- Building good working relations with external vendors and internal/external technology partners, as applicable.
- Other Projects and Activities: Manages/Performs ad-hoc, unique and/or focused reviews as necessary; and other duties and projects as assigned
- Risk Appetite and Risk Culture: Understands how the Bank’s risk appetite and culture should be considered in day-to-day activities and decisions.
- Regulatory and Operational Risks: Contributes/Creates an environment in which he/she pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
- High Performance: Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development planning for the team.
- Risk Appetite and Risk Culture: Understands how the Bank’s risk appetite and culture should be considered in day-to-day activities and decisions.
- Regulatory and Operational Risks: Contributes/Creates an environment in which he/she pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
- High Performance: Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development pla