Operational Trainer

hace 7 días

Bogota, Colombia Optum A tiempo completo

At Optum Global Advantage, we built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life’s best work. **sm**
As a Operational Trainer at Optum you will define and guide product training and performance improvement trainings, as well as course materials along with existing programs, monitor training impact and effectiveness.

**Responsibilities**:

- Formulate training guides and determine instructional methods such as individual training, group training, master classes, demonstrations, workshops, etc.
- Select and/or develop training materials such as manuals, job aids, etc.
- Organize, coordinate and communicate training programs for the business.
- Manage new hires training and cross-skill sessions using innovative methods to increase retention and improve cost effectiveness.
- Responsible for monitoring approved and standardized curriculum assessment scores.
- Monitor, record, and evaluate training activities and program effectiveness.
- Provide feedback to management on individual and group trainings.

**Required Skills**:

- Experience in product training (BPO)
- MS Office Tools proficiency.

**Formal Requirements**:

- Bachelor degree or equivalent experience.
- English and Spanish proficiency.
- 2+ years of work experience.

**Keywords**:Trainer, Training, BPO, Call center, Bogota, Colombia.

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