Software Engineer- Engine Support

**Software Engineer, Engine Support**

**The opportunity**

Unity Technologies provides a growing number of services to our customers as an end-to-end solution for game development and monetization. These services complement the core engine software used by game developers. These additional software services aid developers with Ads management, Analytics intelligence, and ways to more optimally create and share game builds.

As a Services Support Engineer for Unity you'll be our primary point of contact for game developers utilizing our services, responding to questions, solving problems, and generally ensuring the highest quality of customer experience. You will become part developer, part investigator, and all about our customer's happiness

Mobile technology is your playground, and software integration is your favorite kind of the challenge; you love it when customers present a wide variety of problems that require your particular brand of agile-thinking and problem-solving skills. New problems every day? No problem - especially when you don't already know the answers, because you're happiest when you're learning something new

**What you'll be doing**
- You are the first line of support for technical inquiries from game developers, using the Zendesk technical ticketing system to manage and prioritize issues
- Participate in client meetings as a domain specialist for technical product details
- Investigate, research, debug, and solve integration problems, interacting with customers and internal development engineers as needed to do so
- Improve, expand, and develop the documentation, resource materials, and technical FAQs
- Profile and debug as needed

**What we're looking for**
- Experience in software development or support, with strong programming skills in C++ C#, Objective-C, Java, or related
- Experience developing, debugging and profiling native apps on mobile devices, using Xcode/Android Studio and Objective-c/Java
- Phenomenal teamwork and interpersonal skills, strong communication skills, proactive attitude, and a drive for results
- Proficient written & spoken English
- Travel up to 10% may be required

**You might also have**
- Previous Unity development experience
- Previous experience in a B2B technical support role
- Experience with game engines and development environments (such as Unity, cocos2d, or OpenGL)

**Life at Unity**

Unity (NYSE: U) is the world's leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world's most powerful digital content is created. Specifically, Unity's platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.
- Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know._
- Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity._
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