Senior Network and Infrastructure Architect

**Seeking a skilled Senior Network and Infrastructure Architect for at a Top Ten US Insurer.**

**Location: Colombia, México, Brazil**

We are seeking a forward-thinking Principal Domain Architect specializing in Cloud Network and Communications to spearhead the design, strategy, and governance of our enterprise network, unified communications (UC), and contact center solutions, with a strong emphasis on cloud-native and hybrid architectures. This role is pivotal in shaping our transition to and optimization of cloud services, including Contact Center as a Service (CCaaS) platforms like Webex Contact Center Enterprise (WxCCE), advanced IVR solutions, and robust connectivity across multi-cloud environments including Google Cloud Platform (GCP), AWS, and Azure.

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

**Requirements**:
**Key Responsibilities**:

- **Cloud & Hybrid Strategic Planning**:
- Define and drive the strategic roadmap for hybrid and multi-cloud network architectures (GCP, AWS, Azure, On-Prem Data Centers).
- Develop and lead the strategy for Unified Communications (UCaaS) and Contact Center as a Service (CCaaS), including platform selection, migration planning, and integration.
- Evaluate and champion emerging cloud networking (e.g., SASE, Cloud Firewalls, Global Load Balancing) and communication technologies (e.g., AI-driven IVR, advanced CCaaS features, cross-platform UC integration).
- Collaborate with business units and IT leadership to translate requirements into scalable cloud and hybrid network/communication solutions.
- **Cloud-Focused Architecture & Design**:
- Architect secure, resilient, and performant network connectivity solutions _within_ and _between_ cloud environments (GCP VPCs, AWS VPCs, Azure VNets) and on-premises infrastructure (using VPN, Interconnect/Direct Connect/ExpressRoute).
- Design and document architectures for UCaaS platforms and CCaaS solutions (including specific experience or knowledge of platforms like Webex Contact Center Enterprise - WxCCE).
- Design sophisticated cloud-based and hybrid Interactive Voice Response (IVR) systems, potentially integrating AI/ML capabilities (e.g., Google Dialogflow).
- Develop reference architectures, standards, and design patterns for cloud networking constructs (e.g., transit gateways/hubs, firewall insertion, DNS strategy) and cloud communication deployments.
- Ensure security, governance, and cost-optimization principles are integral to all cloud and hybrid designs.
- Design solutions encompassing cloud routing, security groups/cloud firewalls, load balancers, DNS, SBCs (physical and cloud-based), and QoS in hybrid environments.
- **Technical Leadership & Governance**:
- Provide expert guidance on cloud networking, UCaaS, CCaaS, and hybrid integration to engineering, operations, and project teams.
- Establish and enforce architectural standards and best practices specifically for cloud and hybrid network/communication deployments.
- Review and approve detailed designs for cloud infrastructure components and communication platform configurations.
- Serve as the top-tier escalation point for complex issues spanning hybrid network and cloud communication services.
- Mentor engineers and junior architects on cloud technologies and methodologies.
- **Collaboration & Communication**:
- Clearly articulate complex cloud and hybrid technical designs and strategies to diverse audiences, including senior leadership.
- Work closely with Cloud Platform, Security, Application, and Data Architects to ensure cohesive end-to-end solution designs.
- Engage with vendors for cloud services, CCaaS platforms, and networking technologies, participating in evaluations and selections.
- **Documentation**:
- Create and maintain thorough documentation for cloud/hybrid network topologies, communication platform architectures, standards, and configurations.

**Required Qualifications**:

- **Education**: Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience.
- **Experience**:
- Minimum 8-10 years in IT infrastructure, with significant focus on network and communication systems.
- Minimum 5+ years designing and implementing complex network, UC, and/or contact center solutions.
- Proven experience architecting and deploying solutions in **major cloud environments (GCP required**, AWS, Azure highly desired).
- Demonstrable experience with **hybrid cloud network design** and connectivity patterns.
- Experience designing, migrating to, or managing **UCaaS