Receptionist Bilingue

**Receptionist - Advanced English - Bogotá**

**Responsabilities**:
Principal (Essential) Duties:

- Connect existing clients with their legal teams and quickly provide solutions for upset clients.
- Ensure that phone calls from insurance adjusters and medical providers are directed to the correct paralegals and attorneys all while protecting client information and privacy.
- Assist potential new client to be redirect to Intake department.

Secondary Duties
- Collaborates with other departments to support client cases. Intake responsibilities assigned if necessary

**Skills and qualifications - Hard and soft skills**:

- **Six months of customer service experience**:

- Demonstrate organizational skills and proficiency in working with computers and telephones.
- Excellent Client services skills and the ability to maintain composure when clients are becoming disgruntled

**Conditions**:

- Schedule: Monday - Friday Between 8-10 (8-6/9-7/10-8/11-10)
- On site Position.

Application Question(s):

- ¿Puedes trabajar presencial?
- ¿Cuanto tiempo de experiência tienes en customer service BPO?

**Language**:

- Inglés (required)