Support Enablement Trainer

hace 1 semana

Bogota, Colombia Twilio A tiempo completo

**See yourself at Twilio**

Join the team as our next Support Enablement Trainer

**Who we are & why we're hiring**

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**

This is an exciting opportunity to join a dynamic, growing training and enablement team that is responsible for onboarding and up skilling new Twilions in Customer Support on topics such as Twilio's products, support processes and tools, and soft skills. You will work with a team of instructional designers as well as stakeholders within support to assess organizational needs, contribute to the design and development of training materials, and deliver quality training to Support Twilions.

**Responsibilities**

In this role, you'll:

- Deliver virtual and in-person instructor-led training to new hires and existing employees on Twilio products, support processes and tools, and soft skills
- Partner with enablement team members and support management to assess training needs and design training approach
- Create and maintain curricula (course outlines, instructional presentations, training aids, assessments, and facilitator guides)
- Contribute to the effective development, coordination, and presentation of training for Support organization employees
- Evaluate the effectiveness of training programs and provide feedback to management

**Qualifications**

**Required**:

- 3+ years of experience leading instructor-led training.
- Strong interpersonal, presentation, and verbal and written communication skills
- Strong organizational, planning, project management and problem resolution skills
- Ability to solve problems independently as well as collaborate with colleagues to achieve needed results
- Ability to remain agile in a fast-paced, constantly changing environment

**Desired**:

- Learning and development, information technology, or related education and experience
- Experience in designing, developing, and delivering instructor-led training programs or working with Twilio's products

**Location**

This role will be based in our Bogota, Colombia office.

Less than 25% travel is anticipated (domestic and international). These trips may range from several days to weeks at a time, depending on training requirements.

**What We Offer**

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.

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