Customer Quality Specialist

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong

We are searching for the best talent for Customer Quality Specialist to be in Bogota or Sao Paulo or Sao Jose dos Campos or Mexico City or Santiago de chile.

Purpose

Under the general direction of the Regional CQ Manager, the Commercial Quality Specialist is responsible for supporting leadership and process execution to ensure the success of Purchasing Control process management in Latin America Region, as well as New Product Introduction (NPI) and Product Discontinuation with an emphasis on quality solutions that will enhance customer and patient experience.

The overall responsibilities also require leadership in regional projects and initiatives providing strategic direction to achieve established goals. Role complexity includes but is not limited to ability to represent the region in global projects and initiatives.

You will be responsible for:

- Lead quality forums and meetings across LATAM region including CQ at local level and key stakeholders, in regards to Purchasing Control, NPI and Product Discontinuation processes.
- Suport deployment and standardization of the related Global Quality System elements across LATAM region
- Active participation at global CQ meetings related to assigned quality elements, as well as lead deployment at regional level.
- Act as quality responsible at core elements (Purchasing Control, NPI and Product Discontinuation processes). Also act as SPOC for the region, supporting on deployment of new requirements and documents.
- Elaboration, Review or Approval of gap assessments for the regional related processes.
- Conduct investigation of Non-Conformities and CAPAs when required.
- Ensure the maintenance of compliance with suppliers and distributors requirements qualification at regional level
- Supports internal or external audits and inspections that verifies the related processes within regional QMS.
- Ability to partner with the Clusters, Regional and Functional Community, Business Leaders and Functional areas.

**Qualifications**:

- Bachelors or Master’s degree in Business, Sciences, Engineering or equivalent field, or health-related discipline
- Bilingual (English and Spanish are required), Portuguese is a plus.
- Knowledge on supplier quality management.
- Number of years: Minimum 4 years of experience in Quality in pharmaceutical, medical device, or healthcare industry.
- Proficiency in Microsoft Office (Word, Excel, Power Point).
- Experience on supplier quality management roles. Audit capabilities are also required.

Desirable:

- Relevant experience in the healthcare or pharmaceutical industry
- Proven experience with regulators and quality standard programs.
- Experience on supplier quality management roles, as well as qualification processes.
- Experience with internal or external audit of suppliers and/or distributors.
- Knowledge with EtQ and Windchill quality systems