Global Systems Operator

**Requisition ID**: 208778

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

**Purpose**

Contributes to the overall success of the Global Systems Operations Centre in Toronto, Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

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Accountabilities_**_ _**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- You possess working knowledge of monitoring tools that feed into the Global Systems Operations Centre i.e.: Dynatrace, Splunk, AQA-STM, GEMS, etc.
- Working knowledge of AS400 environment, IMS, CICS, is strongly recommended as well as a proficiency in being able to configure Personal Communications iSeries Access for Windows, the use of HMC consoles for a multiple LPAR environment, RDARS and Content Management on Demand.
- You can demonstrate an ability to work in a fast-paced, high-pressure environment and adapt to change.
- Must be flexible to adapt to a dynamic environment, balance simultaneous priorities and make quick and sound decisions under pressure.
- Having participated in projects alone or as a team and delivered significant results.
- Hands-on technical working experience with planning, managing, and executing on IT projects and initiatives.
- You have the ability to adapt to change in process/procedure to accommodate our customers while focusing on risk mitigation and customer service.
- You have excellent organization and time management skills with the ability to manage multiple problems from simple to complex concurrently.
- You can focus on timelines and Service Level Agreements (SLA’s) to ensure they are achieved while working in an operations environment where potentially multiple issues are occurring.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**Dimensions**
- Canada and International
- Financial dimensions (e.g., capital budget, annual project cost, operating budget, etc.)

**Education and experience**
- You have at least 2 years of hands-on technical working experience in an IT operations-based environment.
- Demonstrate strong leadership abilities.
- You have excellent verbal & written communication skills in English (conversational, B1+) to ensure incidents/problems are understood and documented accordingly. The same in Spanish is an asset.
- Post-secondary education in Computer Science, Information Systems, or in a related field.
- Dedication and positive attitude, and willing to learn.

**Working conditions**
- You will be expected to be a part of the teams’ rotational on call duties.
- You will be working rotational work shifts in a 24x7 operations environment, including days, evening, overnights, weekends & banking + statutory holidays. Staff members can be asked to work three 12-hour shifts per week on a rotating basis of days and nights.

LI-Hybrid

Location(s): Bogotá or Home-Office

Location(s): Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.