IT Delivery Manager

**Viseven Group** is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.

The rapidly expanding team includes more than 700+ highly-skilled tech
- and non-technical experts: front

Viseven is looking for a talented and hardworking Delivery Manager to become a part of our Team. If you are open to professional challenges and searching for professional growth and recognition, we are waiting for you

**Responsibilities**:

- 1) Coordination, communication, and prioritization:

- Coordinate with the overall strategy and project deliveries with the CGU head and bridge the business needs with the technical team.
- Create and manage a scope of project deliverables and communicate it to stakeholders (both external and internal).
- Determine the priority of project backlog items in order to deliver the maximum outcome.
- Act as a liaison for business stakeholders and end-users, determining whether each story meets their shared expectations.
- Serve as primary contact for customer technical inquiries and concerns.
- Perform customer negotiations for delivery milestones.
- 2) Delivery ownership:

- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Develop process improvements to achieve effectiveness and time saving.
- 3) Delivery team* management:

- Manage a delivery team to ensure timely and accurate customer deliveries.
- Perform resource allocations and workload assignments according to delivery requirements.
- Evaluate the performance of team members and determine training needs.
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
- Delivery team - a group of colleagues from different departments assigned to a customer-centric project and responsible to deliver outcomes for the customer at various stages of the project, according to their specialization.
- 4) Analysis and reporting:

- Evaluate progress at each iteration - make sure that the development delivers the expected outcomes.
- Providing accurate and regular reports to the management on performance of the service delivery.
- Report delivery status to customers and organize delivery of all required documentations.
- Prepare recommendations for business decisions that need to be made to meet customer expectations.

**Requirements**:

- 4+ years of relevant experience as a Delivery manager (Product Owner, Project Management or Business Analysis)
- Working experience with Jira, Confluence, MS Project
- Upper-Intermediate level of English both speaking and writing
- Multitasking, ability to work on several projects simultaneously
- Experience in the process set up inside Scrum team
- Experience of personas writing
- Experiences with modelling notation (bpmn, uml)
- Strong organizational, negotiation and conflict resolution skills
- Product development mindset

**What we provide**:
We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with a highly competitive compensation and exceptional benefits, such as:

- Competitive compensation and regular performance based salary and career development reviews
- Passionate experienced team, friendly atmosphere
- Professional and career growth
- Paid time off - 18 business days per year (20 business days after 2 years of cooperation)
- Non-documented sick leave - 4 business days per year
- Documented sick leave - 20 business days per year
- Family leave - 3 paid business days in case of marriage, childbirth or bereavement
- Comprehensive medical insurance compensation
- English learning courses