Sr. Client Project Manager

Description
As a Sr. Client Project Manager in Bogotá, Colombia, you will join a diverse, passionate team, dedicated to making possibilities happen in the payments industry
**Job Summary**:
Ensures new and existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for flawless delivery, taking care of functional/technical teams, helping them to solve some of the more complex challenges and engendering a collaborative, knowledge sharing environment.
Manages the development and implementation process of a company's products and services. Coordinates departmental or cross-functional teams, focused on the delivering
new or upgrading existing products. Monitors the project from initiation through delivery including planning and directing schedules and monitoring budget/spending.
Organizes cross-functional activities, ensuring completion of the project (i.e., product on schedule and within budget constraints. Requires experience in translating Customer’s business
needs and requirements into specific tasks and activities. Also requires the experience and know-how of strong Customer relationships.
**Requirements**:
Performs a variety of duties involved with planning, organizing, measuring, monitoring, controlling and overseeing Customer Services projects. Responsible for the final outcome/results of assigned projects or phases of a customer program (schedules, tasks, costs, contracting, invoicing, revenue recognitions.
Responsible for release planning, resourcing, and managing project change requests and associated contract process.
Responsible for management of the resource assigned to the project.
Understands the budget and resource impacts of multiple projects in multiple departments against the overall budget and resource pool
Leads project management process improvement and best practice assignments. Evaluates and develops improvement of overall project planning. Analyzes business opportunities and recommends solutions, including ACI financial needs.
Exhibits Lean-Agile leadership - Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset
Define customer needs and the associated features to meet those needs.
Facilitates events - Facilitates team events, including (where applicable the Daily Stand-up, Iteration Planning, Iteration Review
Supports the Product Owner - The Scrum Master helps the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope
Builds a high-performing team - Focuses on ever-improving team dynamics and performance, and coaches the team in self-management.
Initiates and maintains contact with internal and external organizations and individuals to ensure appropriate cooperation, coordination and information exchange, with the goal of properly developing the staff and successfully completing assigned projects including governance with partners.
Understands the customer’s goals, business needs and current business and economic trends. Perform other duties as assigned
**Knowledge, Skills and Experience required for the job**:
Bachelor’s degree in Computer Science, Information Systems or any equivalent degree.
12+ years project and program management relevant experience.
Switching (Payment domain knowledge
Excellent communication skills, verbal and written. Excellent negotiation and influencing skills
Understanding the organizational settings for all standard Agile roles, the interfaces between them.
Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes to ensure quick inspection and proper use of adaptation process.
Experience with some of commonly used tools - Salesforce, Jira, Confluence, MS Office, Outlook, SharePoint, Project Plan etc.
Experience working and supporting Online payment Systems / ACI Customers. Frequent Travel to Customer sites.
10 years