Operations Team Leader

hace 4 días

Desde casa, Colombia dLocal A tiempo completo

**Why you should join dLocal?**

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 800+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

**What will I be doing?**:

- Design and collaborate in the implementation of new processes that optimize processing operations, in close collaboration with the team in charge.
- Identify opportunities for improvement in existing processes and propose innovative solutions to increase efficiency and quality.
- Promote collaboration with other areas, such as internal audit and the payout controller, to develop integrated processes aligned with the organization's objectives.
- Supervise the correct execution of the new processes, ensuring their adoption and proper monitoring.
- In charge of the operation in 1 or more countries of the region for the execution of payments, which it implies understanding the operation to ensure the correct processing.
- Build a relationship with different providers (banks, payment processors) to ensure the efficiency of payment systems.
- Carry out a proactive analysis of transactional flows to detect risk problems and implement improvements.
- Reconcile and control the entire transactional flow of daily processing.
- Support the release of new solutions in the country by performing flow tests.

**What skills do I need?**:

- Experience in leadership and team management, with skills to motivate, guide and train team members.
- Experience in Payments in LATAM
- Experience in the field of payment processors, financial services or working with banks.
- Advanced Excel
- Knowledge of BI tools for data analysis.
- Analytical, systematic and organized skills.
- Advanced English

**What happens after you apply?**

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal

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